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I have a Samsung 55" ultra HD series 8 smart TV. I recently

Customer Question
I have a Samsung 55"...
I have a Samsung 55" ultra HD series 8 smart TV. I recently purchased an MEE Connect in order to use two Bose BT headphones for movies on the Amazon App. MEE and headphones work great watching cable TV but I get no audio with them on the Amazon app. Audio is good, however, watching Amazon movies with the TV speakers and the Samsung sound bar. What's wrong?
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: Purchased the TV new from Best Buy three months ago but have not tried a reboot.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works okay and I can change audio output on the speaker list. I can turn off TV speakers and turn off the Samsung sound bar. Tried the MEE Connect with optic and RCA cables but get no audio.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just purchased the MEE and the Bose headsets yesterday and have had this issue since the get-go.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: That seems to be it.
Submitted: 1 month ago.Category: TV
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Answered in 10 minutes by:
10/20/2017
TV Technician: Nathan, Installer replied 1 month ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,815
Experience: Custom home theater installer, authorized dealer top brands.
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Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

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TV Technician: Nathan, Installer replied 1 month ago

It is necessary to use the optical cable here, you won't get anything from rca.

There is also a setting to adjust here, go into the samsung menu under audio and set the output format to pcm/stereo (not dolby/digital/auto). If that doesn't do it, look in the settings for the actual amazon app (the subtitle/language options just before you press play when brining up the detail info page for a movie/show) and make the same change there.

Let me know if that works for you.

Thank you,

Nathan

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TV Technician: Nathan, Installer replied 1 month ago

Hello, it appears your question is still open.

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Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,815
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Experience: Custom home theater installer, authorized dealer top brands.

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