TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I have a Vizio D40u-D1 4K set (refurb) which will randomly

Customer Question
Hello I have a Vizio...
Hello I have a Vizio D40u-D1 4K set (refurb) which will randomly stop displaying and display alternating red green blue black and white screen
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: It is hooked to a computer and I am using as a monitor
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: HDMI connection
JA: How long has this been an issue? What happened right before this popped up?
Customer: From out of the box displaying as computer second acreen
JA: Anything else you want the Expert to know before I connect you?
Customer: I did a factory reset and still is an issue
Submitted: 3 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 17 minutes by:
10/20/2017
TV Technician: Nathan, Installer replied 3 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,398
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 3 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2016 model tv, that type of failure wouldn’t be surprising for this brand. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best. It is important to note as well that most anytime something is available to buy as a refurb it is because they had such a high volume of defective ones new that they were able to refurbish and sell in sufficient quantities to offer a refub option, always a sign of quality issues.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty in the $300 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

Ask Your Own TV Question
Customer reply replied 2 months ago
TV is new (refurbished) i will be sending it back
TV Technician: Nathan, Installer replied 2 months ago

If it is new enough to do so I would certainly agree with that approach. If you'd like some recommendations for a better quality model to replace it if you're able to get a refund I'd be happy to help with that as well.

Ask Your Own TV Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,398
27,398 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My Westinghouse LED TV HDMI ports are not seeing the input
My Westinghouse LED TV HDMI ports are not seeing the input signal. They both were working fine until I swapped out one of the cables. Now both don't work at all. Any ideas?… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I'm trying to connect the Amazon Firestick TV to a Westinghouse
I'm trying to connect the Amazon Firestick TV to a Westinghouse 1080p led TV. my first problem is that I cannot get audio on any of the programs that I go to. My second problem is that when I play the… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
I have a Samsung LED TV 55" and I can't get Closed Caption
I have a Samsung LED TV 55" and I can't get Closed Caption with Comcast Digital. When I click the cc button the TV reads "Not Available." The signal going to the tv is an HDMI cable.… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
32" LG LED TV has intermittent horizontal lines. just
32" LG LED TV has intermittent white horizontal lines. just replaced the power supply and trying to figure out if the power supply is bad or something else? … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I have a Kogan 32 Angora Smart LED TV, KALED32SMTZB, it has
I have a Kogan 32 Angora Smart LED TV, KALED32SMTZB, it has been working perfectly until tonight when I switched it on it came up Kogan Smart TV loading and then went to a white screen with the word K… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
My Samsung LED TV has sound but no picture. The backlights
My Samsung LED TV has sound but no picture. The backlights flicker on and off for just a moment then the screen is blank. I tried replacing the main board with the LED inverter it did not solve the pr… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I have a 40" HDMI LED TV that lost power, i think during a
I have a 40" HDMI LED TV that lost power, i think during a brief, whole house power loss/surge. It won't come on. I pulled the back off, looking for a fuse, found none. I can work a DVM. What's next? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Pixelation problem with Samsung LED TV Model UN60EH6050FXZA
Pixelation problem with Samsung LED TV Model UN60EH6050FXZA purchased in 2012. I have Comcast Cable, a Samsung DVD player, and stream thru an Apple TV. Up to last week all worked perfectly, beautiful … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
321 satisfied customers
No Signal” response for anything hooked to the HDMI
No Signal” response for anything hooked to the HDMI connectors. A coaxial antenna allows local tv & The Ethernet allows Netflix. No Roku. No Blu-Ray. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
I have a LG LED TV Model 42LV4400-UA. Purchased in
i have a LG LED TV Model 42LV4400-UA. Purchased in 2010/2011. When the TV is off, the lower right corner of the TV is a constant red light (which it should be). When i turn it on, the red light starts… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
On my Led TV MHL, I accidentally hit the wrong key and made
On my Led TV MHL, I accidentally hit the wrong key and made my pic too large- How do I can get back to standard size pic where i can read words at bottom of pic agaiin? … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
DVD not showing on any hdmi inputs but laptop with hdmi
DVD not showing on any hdmi inputs but laptop with hdmi cable works fine. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
The treble on my Panasonic led TV fades in and out,
the treble on my Panasonic led TV fades in and out … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
I have a Akai 38.5" full HD LED TV with built in Video
I have a Akai 38.5" full HD LED TV with built in Video player & can't find the manual. When trying to reprogram from my remote there is no exit key yet the TV screen refers to the exit button. Is ther… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
321 satisfied customers
I unplugged my led tv yesterday to move furniture. When I
I unplugged my led tv yesterday to move furniture. When I plugged back in I initially got no lights, now I have a red light, unblinking, but tv will not turn on with remote or by hand. Cable box also … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
It keeps switching from hdmi 1 to hdmi 3 without me doing
it keeps switching from hdmi 1 to hdmi 3 without me doing anything … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can move it to HDMI 3. But I can't get a picture on HDMI 1. … read more
Nathan
Nathan
Installer
27,398 satisfied customers
Getting message INPUT SOURCE HDMI! HDMI 2 and. MSG shows up
Getting message INPUT SOURCE HDMI ! HDMI 2 and JA: What's the exact make and model of your television? And have you done any troubleshooting yourself? Customer: MSG shows up on screen INPUT SOURCE HDM… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x