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TO UPDATE THE TV BUT IT SAYS THAT IT CANNOT CONNECT TO THE…

Customer Question
Good afternoon! I...

Good afternoon! I AM TRYING TO UPDATE THE TV BUT IT SAYS THAT IT CANNOT CONNECT TO THE INTERNET. THE AT&T technician just left after making sure that it had a connection.

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

I am trying to fix a problem of not being able to get Amazon Video or Netflix

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv menu works

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has been a few days

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I had been getting notices to update on the tv but i was afraid to do that

Submitted: 10 months ago.Category: TV
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Answered in 11 minutes by:
10/6/2017
TV Technician: Suhasini Velu,
 replied 10 months ago
Suhasini Velu
Category: TV
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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TV Technician: Suhasini Velu,
 replied 10 months ago

I would like to know few information to diagnose what is the exact problem.

1.What is the brand and model of your TV

2.How is your TV connected to your router/modem Is that through a cable or through Wi-Fi?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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