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Louie, Technician
Category: TV
Satisfied Customers: 2950
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Sound will not come on with picture.Tried the sound test but

Customer Question

Sound will not come on with picture.Tried the sound test but it didn't work.
JA: What's the model number of your TV? How old is it?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV menu works comes up and allows making choices but doesn't appear to change anything. When the sound test was done the TV made a ding noise but did not fix problem.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Never happened before. worked fine last time used.
JA: Anything else you want the Expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: TV
Expert:  Shahid replied 5 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 5 months ago.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 5 months ago.
Cable box is only connection to tv