TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a LED RCA TV and it will turn on, but it won't stay…

Customer Question
Hi Good evening, I...

Hi Good evening, I have a LED RCA TV and it will turn on, but it won't stay on, it turns off after 2 min.

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

No problem in the past, it is a MODEL# ***** LED 1080P Smart TV

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works, but i can't get the tv to stay on long enough to do anything

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Came home last night, TV shut itself off (timed out i guess) and I have tried various things ], but nothing is working

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I purchased the TV DEC. 2015

Submitted: 10 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 6 minutes by:
10/5/2017
TV Technician: Nathan, Installer replied 10 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,418
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 10 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2015 model tv, that type of failure wouldn’t be surprising for this brand. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty, from a more reputable brand, in the same $300 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 10 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,418
31,418 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
T. The television suddenly started to shut itself off. It
The television suddenly started to shut itself off. It worked earlier in the day. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
It will not stay on. It turns on for a little bit but then
It will not stay on. It turns on for a little bit but then it shuts off … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
It tries to turn on then shuts down. No problems in the past
No problems in the past just started last night. Emerson Led. … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
We are using as a scoreboard in the office with chromestick.
We are using as a scoreboard in the office with chromestick. I cant get it to stay on becasue it thinks we are not activly using it... I looked for a setting for retail mode or somthogn liek that and … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Samsung smart tv remote willnot work, It is probably 2yrs I
It is probably 2yrs I have not disconnected the tv from power source whch have done in the past but was thinking this problem was in the remote control. … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My remote suddenly does nothing, brand new TV and remote,
My remote suddenly does nothing, brand new TV and remote, less than 1 month old, Sharp Smart TV, Smartby New Sharp EN2A27S TV Remote Control for 4K ULTRA LED SMART HDTV 55H6B, 50H7GB, 50H6B, N6200U … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
It won't come on, RCA R52wh74 6years, it will not stay on
it will not stay on long enough to select menu.Powers on and right backoff … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
We have a 65' curved smart tv we purchased last December.
we have a 65' curved smart tv we purchased last December. The tv goes off by itself while we are watching and remains in the on position but no picture or sound. Is there a fuse somewhere? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I have a E50-C1 vizio tv, purchased in Dec 2015, remote stop
I have a E50-C1 vizio tv, purchased in Dec 2015, remote stop working. The only thing that dose work on remote is" Mute button". I changed batteries. Do you have a quick solution? Thanks, Wilbur… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
to whom it may concern: first, let me give you the specs
to whom it may concern: first, let me give you the specs on the tv that I have. It is a 56" Samsung Model: HL T5687SAX/XAA SERIEL: AK9M3CKPA00411Y VERSION: RE01 TV IS APROXIMATLY 6 YEARS OLD. THE TROU… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
42 inch lcd 1080p turns off by itself I unplug it then plug
42 inch lcd 1080p turns off by itself I unplug it then plug it back in and it stays on for different periods of time just started doing this last night. I got up this morning and turned it on and it s… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I Have a 52" Mitsubishi DLP TV model WD-52525. I replaced
I Have a 52" Mitsubishi DLP TV model WD-52525. I replaced the lamp 2 weeks ago and then came home and went to turn it on and the the tv came on with no picture. I removed the lamp and it was fine so I… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
sony kdl-52v5100,2 years old.turns itself off after a few seconds,no
sony kdl-52v5100,2 years old.turns itself off after a few seconds,no picture,no sound. Tried replacing the G5N (power board) but no help.\r\nStill get green power led on for seconds no picture,no soun… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a Panasonic Viera Plasma tv model TH-P42G10A purchased
I have a Panasonic Viera Plasma tv model TH-P42G10A purchased in May 2010. Worked fine last night but when I came home from work today no luck. I turn the power off every night (ie don't leave it on s… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
i have an lg 32lc2d tv. when you turn it on the green light
i have an lg 32lc2d tv. when you turn it on the green light blinks a few times as always, but when it goes steady the tv does not come on. when you turn off the light blinks but takes a few seconds to… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a Mitsubishi DLP WD-Y57. I turned it on this morning
I have a Mitsubishi DLP WD-Y57. I turned it on this morning and it took about 2 minutes to show picture. About 6 hours later after being off I turned it back on again. It showed the green light then t… read more
T.V.Steve
T.V.Steve
Vocational, Technical or Trade Scho
144 satisfied customers
Hi, i have a Toshiba DLP 52HM84. Last night, the tv turned
Hi, i have a Toshiba DLP 52HM84. Last night, the tv turned off, and i turned it back on. When it came back on, the screen had a greenish tint to it. Finally, i unplugged the power cord, it turned on, … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Hello, There was an odd power fluctuation at my home early
Hello, There was an odd power fluctuation at my home early Sat. morning. The power seemed to go off for a second and came right back up. It did not affect anything except for my Sony KDF-E60A20. After… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x