TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a 45PT350 TV. I can't use headphones while watching…

Customer Question
Hi, I have a...

Hi, I have a 45PT350 TV. I can't use headphones while watching TV. The headphones only work while watching DVDs and Blu Ray. When trying to watch TV there is nothing but a terrible scratchy white noise like a rapidly turning electric motor. How can I use the headphones to watch TV? (I only use Over-the-Air Broadcast. No cable).

Technician's Assistant: What's the model number of your TV? How old is it?

Model number is ***** About 4,5 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works. Headphones ONLY work with DVDs or Blu Ray. Never with TV broadcast.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Ever since I bought the wireless headphones, shortly after buying the TV.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Nope. That's it.

Submitted: 10 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 49 minutes by:
10/5/2017
TV Technician: Nathan, Installer replied 10 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,381
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me exactly how/where your headphones are connected?

Ask Your Own TV Question
Customer reply replied 10 months ago
the wireless headphones are connected to a bizarre "optical" OUT for audio. (No regular outs for audio on this TV). I had to buy an adapter in order to plug in the wireless base. PS This is my 2nd time asking help. The 1st time 3 days ago I got no answer and was charged anyway. Customer support told me to ask again.
Customer reply replied 10 months ago
ANYBODY READING THIS???
TV Technician: Nathan, Installer replied 10 months ago

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 10 months ago

By the way, there are no other open questions under your account, I responded to you requesting information 4 days ago and this is the first response back. You were charged for the help at that point once I sent you a reply, which is how the site works.

You are correct that this tv (and virtually all modern flatscreen tvs) have no analog output that can support headphones. What is the model of the headphones and do they have a matching optical connection on them (the same plug as the digital audio out port on the tv)?

Ask Your Own TV Question
Customer reply replied 10 months ago
Senheiser headphones. No optical plug. I had to buy an adaptor.
Customer reply replied 10 months ago
Please clarify: If you answered me, 1) where is your previous answer (and why wasn't it transmitted to my email? 2) Why are you asking me additional questions? 3) Provided I do get the answer this time, will I be charged a 2nd time?
Customer reply replied 10 months ago
34;Not quite instant"? It's been half an hour since your last post!
TV Technician: Nathan, Installer replied 10 months ago
I Did not provide an answer yet as there was not sufficient detail from you yet. This is a back and forth conversation that happens on this chat page it does not occur via email. I still need more detail from you as well, what is the specific headphone mode and which specific adapter do you have? I really need complete and specific information to be able to help you.
Ask Your Own TV Question
Customer reply replied 10 months ago
I don't know the answer to those questions. The adaptor was bought like 5 years ago (how many adaptors can there be?). And I don't understand the headphone "mode" you speak of. And I do not appreciate you telling me your delay is my fault. I answered your question in 3 minutes. Why did take YOU half an hour to tell me you needed further information?
Customer reply replied 10 months ago
OK That's it. It's been another half hour without a word from you. Do you think I have nothing else to do than to wait for you to tell me nothing (and then tell me the delay is my fault?).
And you did not answer my questions about where your previous answer went to. Your behaviour today kind of confirms that you did not in fact answer me before and charged me for it anyway.
I'm pulling the plug. I have taken screen caps of these exchanges and will be sending them to customer support at the same time I ask for a complete refund.
Good day.
TV Technician: Nathan, Installer replied 10 months ago
Again I need specific info to be able to help you. There are literally hundreds of different brands and models of adapters many of which are not appropriate or compatible so without knowing exactly what you are working with I cannot give you an accurate answer. I cannot speak to any billing or account matters as we are all independent techs here and do not have access to that. You paid the agreed upon fees to the site when posting your question, that is how the site works. If you can get me the requested details I’d be happy to help. Otherwise you self manage any billing matters from the help page.
Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Hi there, I just had a sony blu-ray disc/dvd home theater
Hi there, I just had a sony blu-ray disc/dvd home theater system (BDV-E770W/T77) and I'm wondering if I can plug in the wireless headphones that I use when I watch tv?… read more
Josh421
Josh421
Associate Degree
196 satisfied customers
Trying to turn the internal speakers off so I can watch
trying to turn the internal speakers off so I can watch movies with headphones … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I have a Panasonic TV model number TC – PX5034 and a Blu-ray
I have a Panasonic TV model number TC – PX5034 and a Blu-ray disc player model number S a – BTT270 I can get the DVD player to play on the screen but I can't get volume can you please help me… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Have a LG 42LF5600 TV and a LG BP350 BLU-ray DVD player,
Have a LG 42LF5600 TV and a LG BP350 BLU-ray DVD player, trying to hook up a Insignia NS-WHP314 wireless Stereo Headphones to both but can only hear the TV thru them, not the DVD player. I do change t… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a analog tv and a digital blu-ray player has this few
i have a analog tv and a digital blu-ray player has this for a few years then all of a sudden no signal and no service on screen… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have a Sharp TV model LC-52GD7X. Its specs are Full HD 1080P.
I have a Sharp TV model LC-52GD7X. Its specs are Full HD 1080P. Even on full HD broadcasts, the best resolution is 1080i but never 1080p. Several people who know a lot about electronics have tried to … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I bought a philips HDMI around April 2013 since then every
I bought a philips HDMI around April 2013 since then every time I turn on my tv the sound takes about 5minutes to load but first it started with a minute now it has increased to 5 minutes.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a 55" mitsubishi unisen tv. It is hooked to a SONY
I have a 55" mitsubishi unisen tv. It is hooked to a SONY receiver with DISH network and a panasonic blu ray player. The blu ray has wi fi but is hard wired. My problem (ever since I bought the TV 3 y… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Rocketfish RF-RBWHPO1 Wireless Stereo Headphone set,
I have a Rocketfish RF-RBWHPO1 Wireless Stereo Headphone set, a Directv console; a Samsung HW-D7000 Receiver, a Samsung HD Screen Model UN50EH600; and a pair of Bose speakers. I have been using the he… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Samsung Model PN60e550dif tv. I like to watch Netflix
I have a Samsung Model PN60e550dif tv. I like to watch Netflix but am hard of hearing. Is there any way a head phone can be used with this tv in order to hear Netflix? If so, what kind of head phones … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Dont know the model of my mitsubishi flatscreen, but Im getting
Don't know the model of my mitsubishi flatscreen, but I'm getting no visual ever since we lost power a couple of nights ago. Our audio is limited to white noise.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I HAVE A 5 YEAR OLD L37 VIZIO TV. I BOUGHT A VIZIO XVTHP200.
I HAVE A 5 YEAR OLD L37 VIZIO TV. I BOUGHT A VIZIO XVTHP200. I HAVE IT CONNECTED TO THE TV USING THE SUPPLIED RCA CABLES. THIS ARRANGEMENT STINKS. THE SOUND IS ABSOLUTLY TERRIBLE. MAJOR BACKGROUND NOI… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have recently purchased a Samsung 40 TV Model No UA40C6900VF
I have recently purchased a Samsung 40" TV Model No: UA40C6900VF & a SAMSUNG SURROUND SOUND BLUE RAY THEATRE SYSTEM Model No: AU40C6900VF and now find I am unable to hear Audio through my Headphones w… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Ive hooked up our Sony Blu-ray DVD player and Im trying to
I've hooked up our Sony Blu-ray DVD player and I'm trying to use the wireless connection to watch a TV show. Tabbing to Hulu, it said to go to internet.sony.tv/Hulu and then enter registration code h9… read more
25 Year Electronic Tech
25 Year Electronic Tech
Associate Degree
894 satisfied customers
I have an LG 42lb5d. Using a new LG Blu Ray player and high
I have an LG 42lb5d. Using a new LG Blu Ray player and high quality HDMI cable I occasionally get a flash of white while watching DVDs. It also happens while watching Blu Rays, but less often. Bought … read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
Hello, Just bought a Samsung Plazma 50 1080P / 600HZ and
Hello, Just bought a Samsung Plazma 50" 1080P / 600HZ and a Samsung Blue ray player. All insalled by the Best Buy G-squad. We were watching Planet Earth and my wife noticed a tinny / rattle noise on s… read more
Bernard S.
Bernard S.
Bachelor's Degree
656 satisfied customers
Hello, I would like to know if its possible to connect
Hello, I would like to know if it's possible to connect a wireless headset to Samsung HT-BD7200 2.1 CH Blu-ray Home Theater System. Presently, I have a wireless headset connected to my Samsung LED UN … read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
My Samsung HGTV has scratchy sounds then turns off before the
My Samsung HGTV has scratchy sounds then turns off before the Samsung Blue Ray Disk has barely started. The TV then restarts but still no satisfactory play. HELP!… read more
Conrad
Conrad
Technician
Vocational, Technical or Trade Scho
946 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x