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Our TV is a Samsung series 500. Our cable people just told…

Customer Question
Our TV is a...

Our TV is a Samsung series 500. Our cable people just told me that the issue must be a setting issue. We have groupings of white digital lines in 2 to 3 rows at the top of our screen when we have video running.

Technician's Assistant: What's the model number of your TV? How old is it?

Model LN408500P3F It is maybe 10 yrs. old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The menu works. The lines are on all inputs.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

They just appeared. It has been about 3 weeks. Don't know if someone pushed a wrong button on the remote.

Submitted: 10 months ago.Category: TV
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Answered in 5 minutes by:
10/5/2017
TV Technician: Nathan, Installer replied 10 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,494
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

So these are horizontal lines?
Do they happen on sources other than cable (dvd, apps, games, etc)?

When you bring up the samsung menu, do the lines show over top of the menu screens also?

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