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Never got a owners manual with tv. Samsung smart tv 6 series…

Customer Question
Never got a owners...

Never got a owners manual with tv

Technician's Assistant: What's the model number of your TV? How old is it?

Samsung smart tv 6 series 6201 55inch appox 4 months

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can get tv turned on with controw came with set it will also c ontrow volumn but have to swith to dish controw for rest

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Been that way from the first time i turned it on

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I tried to download manual but it wont work

Submitted: 10 months ago.Category: TV
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Answered in 5 minutes by:
10/4/2017
TV Technician: Nathan, Installer replied 10 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,448
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Could you please tell me the model number from the back of the tv, rather than the series?

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TV Technician: Nathan, Installer replied 10 months ago

Hello, it appears your question is still open.

Do you need more help with this?

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