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My sony TV doesn't stay on. Keeps turning off and on. 2009…

Customer Question
My sony TV...

My sony TV doesn't stay on. Keeps turning off and on.

Technician's Assistant: What's the make/model of your device? How old is it?

2009 Sony Bravia.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

A week or so. I haven't tried anything. Ive seen videos on it but im not the type to mess with electronics until someone gives me specific tips if it will help.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Just that I am using a universal remote on it. not sure if that matters.

Submitted: 10 months ago.Category: TV
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Answered in 5 minutes by:
10/4/2017
TV Technician: Mike G., Technician replied 10 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,597
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 10 months ago

What is the model number printed on the back of the tv?

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TV Technician: Mike G., Technician replied 10 months ago

What is the model number printed on the back of the tv?

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TV Technician: Mike G., Technician replied 10 months ago

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but we can continue our chat.....

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TV Technician: Mike G., Technician replied 10 months ago

What is the model number printed on the back of the tv?

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Customer reply replied 10 months ago
KDL-46XBR9
Customer reply replied 10 months ago
ok
TV Technician: Mike G., Technician replied 10 months ago

Please try this:
-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord and try to turn on using the button on the tv, not remote.

REPLY back here and tell me what happens.

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Customer reply replied 10 months ago
Im not at home at the moment. Was hoping you can give me a list of options I can try when I get home from work tonight.
TV Technician: Mike G., Technician replied 10 months ago

Reply back here when you get home and can try the procedure I suggested.

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Customer reply replied 10 months ago
Sounds good. Thank you.
TV Technician: Mike G., Technician replied 10 months ago

yep

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