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There is no picture or sound. 55LB7200. Bought on 4/26/2014.

Customer Question
There is no picture...

There is no picture or sound

Technician's Assistant: What's the model number of your TV? How old is it?

55LB7200. Bought on 4/26/2014

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

When I turn it on the LG logo appears and then the screen goes dark. The remote and TV channel/input functions don't work.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This has been going on for a long time and I'm just now getting around to address the issue. We hardly ever used the TV, we watch TV in a different room on another set. One day I turned it on and the problem happened. I've unplugged it for a day or 2 and that hasn't helped.

Submitted: 10 months ago.Category: TV
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Answered in 5 minutes by:
10/4/2017
TV Technician: Mike G., Technician replied 10 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,624
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 10 months ago

So pressing buttons on the original LG remote or the tv itself, shows nothing on the screen, just all black?

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TV Technician: Mike G., Technician replied 10 months ago

So pressing buttons on the original LG remote or the tv itself, shows nothing on the screen, just all black?

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TV Technician: Mike G., Technician replied 10 months ago

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but we can continue our chat.....

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Customer reply replied 10 months ago
ok
TV Technician: Mike G., Technician replied 10 months ago

So pressing buttons on the original LG remote or the tv itself, shows nothing on the screen, just all black?

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Customer reply replied 10 months ago
Anyone there?
TV Technician: Mike G., Technician replied 10 months ago

yes

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TV Technician: Mike G., Technician replied 10 months ago

So pressing buttons on the original LG remote or the tv itself, shows nothing on the screen, just all black?

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