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My tv has sound but no picture. I must look. No to both. Did…

Customer Question
My tv has sound...

My tv has sound but no picture

Technician's Assistant: What's the model number of your TV? How old is it?

I must look

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No to both

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Did it once before a few months ago but came back on later

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Model no e550i-b2e serial no LWZJPPDQ3204087

Submitted: 10 months ago.Category: TV
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Customer reply replied 10 months ago
how long till someone response to my problem?
Customer reply replied 10 months ago
I'm closing this no one got back to me
Answered in 19 minutes by:
10/4/2017
TV Technician: Nathan, Installer replied 10 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,434
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow us time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

Can you tell me if the screen is lit/glowing at all, or if it is completely dead black?
If you hold a flashlight to the screen can you make out any images or menus that way?

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