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The 48" LED LCD full HD smart TV serial 5516-SL48G45-B103115…

Customer Question
The 48" LED LCD...

The 48" LED LCD full HD smart TV serial 5516-SL48G45-B103115 Model SLD48G45RQ started freezing and buttons (TV and remote) do not work. I have unplugged and plugged back in for a temporary fix; problem still exists. I do not have the receipt readily available (storage). The unit was brought at WAL-MART in Newport, RI in 2016. Please provide any trouble shooting solutions via email (*****@******.***). I am currently at work and unable to talk for lengthy period of time.

Technician's Assistant: Just to clarify, what's the exact make and model of your smart tv?

48" LED LCD full HD smart TV serial 5516-SL48G45-B103115 Model SLD48G45RQ

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No, when I start the setup it will freeze and then the TV will shut itself off.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This started Tuesday afternoon upon returning to work and it worked for the rest of Tuesday until late night.

Submitted: 7 months ago.Category: TV
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Answered in 3 minutes by:
10/4/2017
TV Technician: Anthony_Infotech, Technician replied 7 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,974
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

We can only discuss this here I am afraid

If you see any pop up messages they are sent by the site not me

If you are too busy and want to talk later that is fine?you can just bookmark this page or sign in and go to my questions

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Customer reply replied 7 months ago
go ahead
Customer reply replied 7 months ago
No, already paid 5.00 and not willing to pay another 26
Customer reply replied 7 months ago
What are the suggested solutions to fix the problem?
TV Technician: Anthony_Infotech, Technician replied 7 months ago

As I said you can ignore those the site is sending them, are you using the sets OWN ORIGINAL remote and its this that wont work when it locks up?

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

I am just making sure that any box you may be using satellite or cable is not to blame as these can lock up too

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Customer reply replied 7 months ago
Well I just got an email stating an additional 33 has been charged to my credit card for a total (38.00). If I am not being charged (26.00) then yes I would prefer a telephone call around 4:15 pm (ET) today.
Customer reply replied 7 months ago
the remote and tv buttons will NOT work
TV Technician: Anthony_Infotech, Technician replied 7 months ago

I have nothing to do with billing I am a user of the site like you are, but as I understand this its $5 to ask the question the rest follows when I answer, (38) the $26 is FOR the phone call

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

You have no opted in to the phone call so you wont be charged for that

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Customer reply replied 7 months ago
I prefer to end this conversation. I just wasted money for nothing. This is a SHAM.
TV Technician: Anthony_Infotech, Technician replied 7 months ago

I suggest you read the help pages from www.justanswer.com homepage about your funding

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Customer reply replied 7 months ago
I will figure this out on my own thanks for the replies.
TV Technician: Anthony_Infotech, Technician replied 7 months ago

You can reclaim your deposit read the help pages

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

I cant provide any more info until you are happy with the billing,or not

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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