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No audio on plasma viera tv. Tried unmuting tv. Where can I…

Customer Question
No audio on plasma...

No audio on plasma viera tv. Tried unmuting tv

Technician's Assistant: What's the make/model of your device? How old is it?

Where can I find that? on tv

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just using remote. no luck I think i may have pushed wrong button???

Submitted: 10 months ago.Category: TV
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Answered in 5 minutes by:
10/4/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 10 months ago

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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