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Our TV wont turn on and has 11 red beeps. Panasonic Viera…

Customer Question
Our TV wont turn...

Our TV wont turn on and has 11 red beeps

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

Panasonic Viera TH-P42G10A and we don't normally have a problem

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It started today, and I have tried nothing yet.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

That's all. thanks

Submitted: 10 months ago.Category: TV
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Answered in 5 minutes by:
10/3/2017
TV Technician: Nathan, Installer replied 10 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,418
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

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TV Technician: Nathan, Installer replied 10 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty fan or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2009 model tv, that type of failure wouldn’t be surprising. This tv is about double its service life at this point and plasma technology is long obsolete.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty in the same $300 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

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TV Technician: Nathan, Installer replied 10 months ago

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