TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

My tv smart cast screen is frozen. I can’t scroll and watch…

Customer Question
My tv smart cast...

My tv smart cast screen is frozen . I can’t scroll and watch Netflix . I called my cable company and they said it is a vizio problem

Technician's Assistant: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?

A year old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No . Just smart cast

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It was working yesterday . Not today . The screen shows the different apps but won’t allow me to select one .

Submitted: 10 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
10/3/2017
TV Technician: Aric, Technician replied 10 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,798
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 10 months ago

What's the full model number off of the back of the Vizio please?

Also are you just under a year old? Just over a year old? Or a years old to the date please?

Ask Your Own TV Question
Customer reply replied 10 months ago
I haven’t gotten a answer . Is this a scam ?
TV Technician: Aric, Technician replied 10 months ago

I haven't gotten a reply? Can you see my info request above on this page?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 10 months ago

This here: What's the full model number off of the back of the Vizio please?

Also are you just under a year old? Just over a year old? Or a years old to the date please?

Ask Your Own TV Question
Customer reply replied 10 months ago
I don’t know the model number . It’s a 60 inch . Bough last year at Costco . Works great but now can’t streamcast
TV Technician: Aric, Technician replied 10 months ago

Try the steps below please:

Disconnect the set from power, then press and hold the power button on the TV itself (located on the lower left hand rear corner of the set), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 2 times, and please let me know what happens.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 10 months ago

Were you able to try those steps? Are you still having the same problem?

Ask Your Own TV Question
Customer reply replied 10 months ago
It’s still not wirking
TV Technician: Suhasini Velu,
 replied 10 months ago
Suhasini Velu
Category: TV
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hi, My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own TV Question
TV Technician: Suhasini Velu,
 replied 10 months ago

It seems the previous expert has opted out of this. Let me help you further with this.

Ask Your Own TV Question
TV Technician: Suhasini Velu,
 replied 10 months ago

I see that you have already tried doing power cycle on your TV.

Please try following steps

To Factory Reset your SmartCast Home Theater Display/HDTV:

  1. Open the SmartCast application on your VIZIO SmartCast Tablet or other smart device and select the device you need to reset in the device drop down.
  2. Click on the Settings Gear to the right of the device name
  3. Tap on the System option
  4. Tap on Reset & Admin
  5. Tap on Reset to Factory Settings and then tap on Yes
  6. Once this is completed, the TV will reset to Factory Defaults and open the First Time Setup Screen
  7. Tap on the menu icon in the upper left corner and select "Setup a New Device"
  8. Go through the first time setup following the on-screen instructions.
Ask Your Own TV Question
TV Technician: Suhasini Velu,
 replied 10 months ago

And let me know if that works. I'll be waiting for your response.

Ask Your Own TV Question
Customer reply replied 10 months ago
I have my tablet but I’m confused .
TV Technician: Suhasini Velu,
 replied 10 months ago

DO you have the vizio smart cast application on your tablet or what application do you use on it?

Ask Your Own TV Question
Customer reply replied 10 months ago
I have it on my tablet . I opened it . It shows all the apps .
TV Technician: Suhasini Velu,
 replied 10 months ago

Can you send a screenshot of that to me, so that it can be easier for me to assist you.

Ask Your Own TV Question
Customer reply replied 10 months ago
Ok so I took a picture of the screen with my tablet . How do I send to u
TV Technician: Suhasini Velu,
 replied 10 months ago

Try to send it to your email which you may access from your Computer.

Ask Your Own TV Question
Customer reply replied 10 months ago
But who do I and it to . What’s the email address
Customer reply replied 10 months ago
Im disconnecting . I’m frustrated and I don’t have time .
TV Technician: Suhasini Velu,
 replied 10 months ago

I apologize for the delay response, In this same window you can see the Add file next to the send option. So you can attach the screenshot.

Ask Your Own TV Question
Customer reply replied 10 months ago
I went through the whole process as u indicated after restarting from factory set up . Now my tv is stating I need a new remote and I need to order one with up and down keys . This past weekend I was able to use my regular Time Warner remote . Why can’t I
TV Technician: Suhasini Velu,
 replied 10 months ago

I understand, but I did a research on the Vizio website and support article. It shows us to follow this same troubleshooting and I am not aware of what is happening in the background on the TV and I am sorry to say that. I tried my level best but unfortunately I was unable to provided the proper solution. In this case, I can opt out this issue so the another expert who were well trained on this particular issue will be posting the answer back to you. So you don't have to worry about that.

Ask Your Own TV Question
Customer reply replied 10 months ago
Thank u for your help
TV Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: TV
Satisfied Customers: 22,253
Experience: 10+ years
Verified

Hi,

Is this issue happening on your TV or your tablet?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I hooked the tv up ( Vizio D series hdtv) and signed in to
I hooked the tv up ( Vizio D series hdtv) and signed in to netflix Hulu and all that, connected to the internet and Netflix opened it just won't let me watch anything, it says the bandwidth is low, so… read more
Aric
Aric
Technician
47,798 satisfied customers
My son-in-law has Photo Cast on his TV (I think it's a
My son-in-law has Photo Cast on his TV (I think it's a Samsung) and his phone, a Google Android. I was visiting recently and was delighted with the way I could show photos from my iPhone 7 Plus, on wh… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Can't get into Netflix I show that Sampson apps but I have
Can't get into Netflix I show that Sampson apps green but I have no idea how I get up to Netflix please help me … read more
Harry
Harry
2,175 satisfied customers
I've owned my tv for a little under a year. Last night I
I've owned my tv for a little under a year. Last night I tried hooking up the smart cast through my phone and now the tv only powers on and off. I can't change the input on my tv. It powers on and sho… read more
Harry
Harry
2,175 satisfied customers
I purchased a Vizio 65": 65-E3 TV & it appears I have the
I purchased a Vizio 65": 65-E3 TV & it appears I have the wrong remote since it has no capabilities to download apps. It looks very basic & nothing like the one for my Vizio E55-D2. Am I correct? … read more
Aric
Aric
Technician
47,798 satisfied customers
I have a visio m43-c1 model that I want to connect to my
I have a visio m43-c1 model that I want to connect to my dell venture pro 8 tablet. Windows 8.1 a.best buy guy showed me how to do it in the store but I can not make it work at home. When I try and co… read more
Aric
Aric
Technician
47,798 satisfied customers
Having problems with tv/remote connections. Tv is visio
Having problems with tv/remote connections. Tv is visio e70-e3. About 4 years old. Im using the vizio smart cast app for the remote. Both devices are on same Wi-Fi network but will still not connect a… read more
Harry
Harry
2,175 satisfied customers
I just recently got a cable box for my tv so I can pause and
I just recently got a cable box for my tv so I can pause and record. Before the box the cable was just hooked up to the back of the Visio tv. I could connect to Netflix, it is a smart tv. With the box… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My query is about Vizio Smartcast .. Vizio 32" HDTV w/tuner.
yje screen shows that I need to download Google Cast … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Can't get subtitles on Vizio with vizio remote. Where do I
Can't get subtitles on Vizio with vizio remote JA: What's the model number of your TV? How old is it? Customer: Where do I see the model # ? JA: Does the TV menu work? Do you have the same problem on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Was watching Netflix on my Visio tv and it froze. Only
Good morning, was watching Netflix on my Visio tv and it froze. Only remote buttons that will work are the power and volume. I have rebooted the tv twice now with no change. It still turns on to the s… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do i watch netflix on my new tv. Visio 70" smart cast
this is the first time i've tried to watch netflix … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I made my payment and can't seem to resume chat. E50xe1. We
My husband was on his smartphone on you tube. What he was watching came on tv. We have at t mobile and call the cable company no luck … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I HAVE A NEW VIZEO TV AND SOUND BAR, I WANT TO BE ABLE TO
I HAVE A NEW VIZEO TV AND SOUND BAR, I WANT TO BE ABLE TO SHOW MY MLBTV GAMES ON SCREEN HOW DO I DO THAT … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a vizio smart cast tv. How do I get the YouTube app
Hi: I have a vizio smart cast tv. How do I get the YouTube app for this? … read more
Steve
Steve
Chief Engineer
9 satisfied customers
I purchased a 32" smart vizio about 2 wks ago. I cannot get
I purchased a 32" smart vizio about 2 wks ago. I cannot get Netflix to work but can get Netflix on my Roku upstairs. When I try Netflix it says "We're having trouble playing this title right now. Plea… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I need to know the name of my Vizio model (for upgrade to
I need to know the name of my Vizio model (for upgrade to 'smart TV' or Roku). I do have my model NUMBER which is: VO42LFHDTV10A..Help! thanx … read more
Aric
Aric
Technician
47,798 satisfied customers
My vizio smart tv is sending out a vizio wifi signal, it asks
My vizio smart tv is sending out a vizio wifi signal, it asks for a password ***** connect bu I don't know the password… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x