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Lost video yesterday, 3 yr old Model# UN59H6201 AFXZA ???

Customer Question
Lost video yesterday, 3...

Lost video yesterday, 3 yr old Model# ***** AFXZA ???

Technician's Assistant: What's the model number of your TV? How old is it?

LOST VIDEO YESTERDAY, 3 YR OLD, mODEL # un59h6201 afxza

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No and yes

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since yesterday, and one question at a time please!

Submitted: 10 months ago.Category: TV
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Answered in 5 minutes by:
10/3/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,484
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 10 months ago

- What video devices/ sources (such as cable box DVD player etc) are connected to TV

- Does the problem occur on all video input sources?

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