TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

It won't show my subtitles even thought the program has then…

Customer Question
It won't show my...

It won't show my subtitles even thought the program has then and the tv is set to show them.

Technician's Assistant: What's the model number of your TV? How old is it?

I'm not sure of the model but its 2 yrs old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I have the serial # if that will help.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since yesterday. Nothing.

Submitted: 10 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
10/3/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,486
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 10 months ago

- Could you please get me the complete model number written on back cover or side panel of TV?

- Is the TV connected to cable box and do you use cable remote to change channels?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I wear hearing aids and need subtitles. There is a subtitle
I wear hearing aids and need subtitles. There is a subtitle key on handset. when I press it once P801 comes on the screen. when I press a second time half the screen is black and the picture is in the… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a Blu Ray DMP-BDTT220, maybe yr s old, Never have got
Never have got subtitles to work. Get to a menu that shows they are OFF but don't know how to turn them ON. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I want to watch a movie with Amazon prime on my TV, with
I want to watch a movie with Amazon prime on my TV, with English subtitles. We can play the movie, but when we push "subtitles" on the Sony remote, nothing happens. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Tv was left on while I ran to the store. When I came back
tv was left on while I ran to the store . When I came back screen was white but had sound I tried to get it back on but now is black and no sound … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My tv cable shows sOaOO. It eventually shows the program but
My tv cable shows sOaOO. It eventually shows the program but when I change the station, it shows sOaOO … read more
Shahid
Shahid
Technician
13,486 satisfied customers
I can't turn of captions, 2003 CT27L8G color TV...
2003 CT27L8G color TV... Accidently activated captions and can't get rid of them … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I ha e a Samsung Smart TV and I watch a program that has the
I ha e a Samsung Smart TV and I watch a program that has the subtitles showing. I have gone into the area where I can remove them and I select the subtitle where I can click the Off button and so I cl… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
How do I remove the closed caption from the screen? The CC
How do I remove the closed caption from the screen? The CC button does work OK and will turn on/off CC when pressed, but the printing returns after a few seconds. It is a new Samsung Smart 60" TV.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have comcast cable TV. Without input from me, the TV sets
I have comcast cable TV. Without input from me, the TV set's screen-display is now top-to-bottom and side-to-side. No more landscape viewing (with the black bars at bottom and top). As a result, I can… read more
Shahid
Shahid
Technician
13,486 satisfied customers
I have a goodmans freeview box GDB12. I bought it about 2 or
I have a goodmans freeview box GDB12. I bought it about 2 or 3 years ago. When I pree the Red button in the last few days, the options come up but if I then click Sports Headlines or Main News Headlin… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have an LG37LH20, Serial# XXXXX 336212. It is 5 years old
I have an LG37LH20, Serial# XXXXX 336212. It is 5 years old (approximately) and I do not have the original remote. How do I get sub titles? Thanks… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Hello my model number is: 27MT3305/17 Serial number is:YA1A0539010183
Hello my model number is: 27MT3305/17 Serial number is:YA1A0539010183 I am having problems with turning the subtitles off of the tv. I thought it was the cable but I went into the option and turned it… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I HAVE AN TV MODEL DP42740 IM HARD OF HEARING SO I NEED
I HAVE AN TV MODEL DP42740 I'M HARD OF HEARING SO I NEED THE "CLOSED CAPTIONS" EVERYTIME I PUSH THE CAPTION KEY ON THE REMOTE I GET THE MESSAGE " NOT AVAILABLE" HELP!… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a new toshiba tv & toshiba blue-ray DVD player hooked
I have a new toshiba tv & toshiba blue-ray DVD player hooked up in 2nd position from dish satellite network. Under Dish network preferences, closed-caption is "grayed" out, in other words, not availab… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
HOW DO I GET SUBTITLES (CC) I AM HARD OF HEARING AND SUBTITLES
HOW DO I GET SUBTITLES (CC)? I AM HARD OF HEARING AND SUBTITLES ARE ESSENTIAL. USING MENU.FUNCTION>ENGLISH> CAPTIONS ON I STILL DO NOT GET SUBTITLES.… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
290 satisfied customers
I have a Sony Bravia flatscreen TV. When we watch DVDs of
I have a Sony Bravia flatscreen TV. When we watch DVD's of Foreign Films with subtitles the subtitles do not show fully on the scren. Usually you can only see the first line of the subtitle and then i… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
We have a 5 year old Magnavox television, # 27MS3404/17. It
We have a 5 year old Magnavox television, # XXXXX It has started using subtitles on the channels. Everything that the people are saying, comes up on the screen. It does not do it all of the time, but … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I bought a Toshiba RD99DTKB recorder recently, which works
I bought a Toshiba RD99DTKB recorder recently, which works fine, but I don't seem able to record programmes with their subtitles even knowing that they do have subtitles. Can I? If so how?. Keith Brid… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x