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We have sound but no picture. What could be wrong?

Customer Question
We have sound but...

We have sound but no picture. What could be wrong?

Technician's Assistant: What's the model number of your TV? How old is it?

LAQKOCBP3205366. It's about 4 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Can't get to the menu. No picture at all

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just since we turned it on tonight

Technician's Assistant: Anything else you want the Expert to know before I connect you?

We rebooted the cable and checked all the plug ins

Submitted: 10 months ago.Category: TV
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Answered in 5 minutes by:
10/3/2017
TV Technician: Mike G., Technician replied 10 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,626
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 10 months ago

Looks like you gave the serial number, we are looking for the model number...

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