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Unable to access On Demand. Occasional problems accessing…

Customer Question
Unable to access On...

Unable to access On Demand. Occasional problems accessing internet. Past reset signals to HD digital adapter ineffective.

Technician's Assistant: What's the make/model of your device? How old is it?

It is at least 10 yrs old. Definitely not the same as pictured in the recent Xfinity "channel neighborhood" notice. It is model DCX3200 series.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Ever since we moved and reconnected the TV/adapter. However. I routed the coax through the rf modulator to the digital adapter the same as before.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I think that covers it. Oh, we did this about the time the Xfinity mailing arrived.

Submitted: 10 months ago.Category: TV
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Answered in 11 hours by:
10/3/2017
TV Technician: Jack, Technician replied 10 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.

First thing to do here is a cable box reboot

Pull out its power cord 30 secs and try it again

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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