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My autistic nephew was here over the weekend he was using…

Customer Question
My autistic nephew...

My autistic nephew was here over the weekend he was using the remote and now I cannot get the LG 43UH 6100 to get the Safety lock to return to the off position and be able to program the antenna (channel auto download)

Technician's Assistant: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?

No. Yes it was off all morning

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works but will not get to off on Safety lock

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Yesterday afternoon nephew was playing with remote

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I just got rid of Cable and have an indoor antenna that picks up 28 channels

Submitted: 8 months ago.Category: TV
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Answered in 11 minutes by:
10/2/2017
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,134
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Are you having an issue with the remote not working at all, or the onboard buttons not working?
Or is it asking you for a parental code/pin?

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 8 months ago

Hello, it appears your question is still open.

Do you need more help with this?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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