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I keep getting this message Enter your WPA2 passphrase?

Customer Question
I keep getting this...

I keep getting this message Enter your WPA2 passphrase?

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Vizio E43-C2

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes I think?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I disconnected or discontinued my TV service from Suddenlink and just have Roku and Streaming on my TV

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Yesterday I was able to get You Tube, Hulu and Netflix I can't today

Submitted: 10 months ago.Category: TV
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Answered in 5 minutes by:
10/2/2017
TV Technician: Jason Jones, Customer Service replied 10 months ago
Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 19,460
Experience: Several years of troubleshooting.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

The WPA2 Passphrase is located on your wireless modem or router. May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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TV Technician: Jason Jones, Customer Service replied 10 months ago

Please, do not create duplicate tasks. You can respond to me in the box below.

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