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How do I remove the right and left borders on my TV screen?

Customer Question
How do I remove...

How do I remove the right and left borders on my TV screen? I want the TV picture to fill the enter screen.

Technician's Assistant: What's the model number of your TV? How old is it?

M50CI It is about 2 or 3 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes. The TV menu works No. Just the screen on this TV

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Its been an issue since I bought from you.

Submitted: 10 months ago.Category: TV
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Answered in 1 minute by:
10/1/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,480
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 10 months ago

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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