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My sony bravia will not come on the on light is on and I…

Customer Question
My sony bravia will...

My sony bravia will not come on the on light is on and I can't turn the tv off. the screen has a dark light but I still can't get to do anything.

Technician's Assistant: What's the make/model of your device? How old is it?

I can't see the model number its under the wall mount bracket. it's about one year old.It's a sony bravia

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It just happened. I just tried to turn it back on and it did not light up all the way. there is no sound or picture I tried to turn it off but the on light won't go off.

Submitted: 10 months ago.Category: TV
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Answered in 4 minutes by:
10/1/2017
TV Technician: Mike G., Technician replied 10 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,610
Experience: 10 Years Audio Video Repair & Setup
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Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 10 months ago

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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