TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

We just purchased a Roku tv. We can't get the closed caption…

Customer Question
We just purchased a...

We just purchased a Roku tv. We can't get the closed caption words off the screen. HELP!

Technician's Assistant: What's the model number of your TV? How old is it?

One moment, please.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

?

Technician's Assistant: What confuses you?

We have Xfinity by Comcast. The tv is connected through Comcast box. What confuses me is that we can't get the closed caption words off the screen!

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We just purchased the TV and installed it a few minutes ago!

Submitted: 10 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 6 minutes by:
10/1/2017
TV Technician: Mike G., Technician replied 10 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,589
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 10 months ago

Do you get comcast HD channels / is the comcast box connected with hdmi ?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Just hooked up MU630D. Closed caption "shortcut" says on,
Just hooked up MU630D. Closed caption "shortcut" says on, but no idea how to get it to actually show on the screen. Using Comcast cable box. TV has one of those very few button remotes. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Can't get the CC to turn off! Yes I have gone into the
Can't get the CC to turn off! Yes I have gone into the settings and turned it off there but, it persist to drive me crazy, and believe me, it's not a long drive. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I turned the close captioning on On my hitachi hd tv and
I turned the close captioning on On my hitachi hd tv and can't seem to turn them back off- in menu it won't allow me to change anything on close caption sub menu … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Somehow language captioning 'appeared' on my TV and I can't
somehow language captioning 'appeared' on my TV and I can't find the remote tool/key to get rid of it. … read more
Nathan
Nathan
Bachelors of Science
1,487 satisfied customers
I have a LG Flat Screen TV that all of a sudden started
I have a LG Flat Screen TV that all of a sudden started display closed captions. This happened without our adjusting any settings. Now when I go to settings where it shows captions, it is in grey tone… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Can't turn off close captioning on my Samsung 6 series tv,
Can't turn off close captioning on my Samsung 6 series tv … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a 36" Olevia flat panel TV. I do not know the model
I have a 36" Olevia flat panel TV. I do not know the model number. It has worked well and reliably for many years. However, out of the blue it shows closed captions (printing at the bottom of the scre… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't find out how to turn closed caption on and off. The
I can't find out how to turn closed caption on and off. The TV is a Sharp Aquos flat screen. … read more
Nathan
Nathan
Bachelors of Science
1,487 satisfied customers
We have an Insignia LCD TV/DVD Combo (NS-LDVD26Q-10A). The
We have an Insignia LCD TV/DVD Combo (NS-LDVD26Q-10A). The TV is working just fine, however, we hit the Mute button recently, the sound stopped as it should, and the Closed Caption wording came on by … read more
Mike G.
Mike G.
Technician
8,589 satisfied customers
on the remote you can not get to closed caption screen because
on the remote you can not get to closed caption screen because it is not there to scroll to… read more
Mike G.
Mike G.
Technician
8,589 satisfied customers
How do I get the wording off the screen of my Magnavox tv,
How do I get the wording off the screen of my Magnavox tv, on the screen it is showing what everyone is saying. Model #13Y401-00AA. serial#27906040? Thank you.… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
How do I get closed captioning ? We have Model 26LB30Q (32LB30Q.)
How do I get closed captioning ? We have Model 26LB30Q (32LB30Q.) We just switched our cable provider from Verizon FIOS to Comcast Xfinity. Our Proscan remote has a CC button, but all that does is bri… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Hi, My Sony Bravia hasw worked just fine for ? 3 years. Now
Hi, My Sony Bravia hasw worked just fine for ? 3 years. Now I have a Comcast adapter pluggted in and still have to use the ASonyremote. I cannot not get rid of the muting captions on the screen when I… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a big screen Akai without a remote and it is
I have a big screen Akai without a remote and it is connected to a HD comcast cable box. When ever I try to watch something in HD it gives me the closed coaptioning and I cant figure out how to turn o… read more
Mike G.
Mike G.
Technician
8,589 satisfied customers
I have a Sony KDL 40V5100 television. I have an STR DH800
I have a Sony KDL 40V5100 television. I have an STR DH800 receiver/amplifier. I subscribe to Comcast. The cable line is set up to go from the cable box to the STR DH800 using an HDMI cable, then from … read more
Brian- A/v guy
Brian- A/v guy
Executive Engineer
4 years + 3.5 additional
509 satisfied customers
Cant get the closecapition to shut off,been to the menu and
Can't get the closecapition to shut off,been to the menu and swithced the closed caption off. Still appears on the tv screen. Help???????????????… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
recently purchased 40 samsung tv. when connected to hdtv
recently purchased 40" samsung tv. when connected to hdtv through hdmi cable interface lost "closed captioning." when toggle "closed captioning" get a screen that says "closed captioning service not a… read more
Frank the tv man
Frank the tv man
Associate Degree
971 satisfied customers
I have a Magnavox MWC24T5. One of my grandchildren turned on
I have a Magnavox MWC24T5. One of my grandchildren turned on the closed caption feature and I can't get it off. I have gone through set up as outlined in the owner's manual and the caption feature is … read more
Edward
Edward
Retired /Self employed
High School or GED
5,933 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x