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I have just taken my to out of storage and now there is no…

Customer Question
I have just taken...

I have just taken my to out of storage and now there is no sound

Technician's Assistant: What's the model number of your TV? How old is it?

It's an LG 32LD320-ZA I think it's about 5 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Same problem on all inputs

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We had it in storage

Submitted: 8 months ago.Category: TV
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Answered in 8 hours by:
10/1/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,168
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 8 months ago

How long was the TV in storage?

What all input sources have you tried using on it?

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Customer reply replied 8 months ago
To was in storage about 6 months we've tried tv and wii inputs via scary and whatever the 3 coloured one is called
TV Technician: Pete, Electronic Engineer replied 8 months ago

Do you have any Bluetooth sound devices paired with the TV?

Can you try attaching some headphones to the H/P socket on the rear of the TV and let me know if you can hear any sound through them?

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Customer reply replied 8 months ago
it works with headphones
TV Technician: Pete, Electronic Engineer replied 8 months ago

Do you have any Bluetooth sound devices paired with the TV?

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Customer reply replied 8 months ago
No
TV Technician: Pete, Electronic Engineer replied 8 months ago

Ok, so the problem is limited to the built-in speaker. Do you plan on carrying out the internal tests and repairs yourself, or are you looking for a repairer in your area?

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Customer reply replied 8 months ago
It depend on how complicated the repairs are going to be
TV Technician: Pete, Electronic Engineer replied 8 months ago

Do you have a voltmeter available?

Do you have some mechanical knowledge to disassemble the TV and test and replace the speaker?

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Customer reply replied 8 months ago
I could possibly get hold of a voltmeter but no I have limited mechanical knowledge - sounds like we might need an expert.
TV Technician: Pete, Electronic Engineer replied 8 months ago

Ok, if you want to make a start and see if you can remove the rear cover off the TV to access the speakers, otherwise let me know your zip code and I can advise on a repairer in your area.

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Satisfied Customers: 20,168
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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