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When I turn on my at&t tv to hdm1 which is my normal tv I…

Customer Question
When I turn on...

When I turn on my at&t tv to hdm1 which is my normal tv I press ok and it changes to a blue screen saying component

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

No problem in the past it is a hisense 50 in led lcd tv. MOdel # 50KG10GW

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The screen comes on with pictures that states to press OK to turn on tv. This is normal

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Last night was the first time

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No HDM1 works for play station 4 and menus just fine though

Submitted: 8 months ago.Category: TV
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Answered in 4 hours by:
10/1/2017
TV Technician: Shahid, Technician replied 8 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,134
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 8 months ago

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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