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My screen went black. I don't know the model number, the TV…

Customer Question
My screen went black ...

My screen went black

Technician's Assistant: What's the model number of your TV? How old is it?

I don't know the model number, the TV is only a couple of years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can't see the screen

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It just happened. We were playing video games

Submitted: 10 months ago.Category: TV
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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 10 months ago
Is there anybody out there?
Answered in 1 hour by:
9/30/2017
TV Technician: Anthony_Infotech, Technician replied 10 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,390
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Hello
WelcomeSorry you are having trouble here, can you please get me the model number found on the back of the set?Anthony
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Customer reply replied 10 months ago
LC50LB371U, manufactured October 2015.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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