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Why should i have to pay to have someone troubleshoot a

Customer Question
Why should i have...

Why should i have to pay to have someone troubleshoot a product that is less than a year old

Technician's Assistant: Because the Appliance Technician will solve your problem quickly right now and for a fraction of the cost of seeing an in-person Appliance Technician.

Okay

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

3 days

Technician's Assistant: Do you plan on doing the work yourself?

Hopefully - the tv is less than 6 mos old

Technician's Assistant: Anything else we should know to help you best?

When i turn the tv on it says no signal - wi fi is working and the other tv is fine - pvr that is connected also works - all connections have been checked

Submitted: 7 months ago.Category: TV
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Answered in 2 minutes by:
9/29/2017
TV Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,942
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 7 months ago

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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Customer reply replied 7 months ago
caaa61019687 / pvr /other tv works fine
TV Technician: Shahid, Technician replied 7 months ago

caaa61019687 isn't a valid TV model number, please recheck

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Customer reply replied 7 months ago
caaa6101967
TV Technician: Shahid, Technician replied 7 months ago

What is the brand/ make of TV?

Samsung, Sony, Vizio, Panasonic etc

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Customer reply replied 7 months ago
panasonic
TV Technician: Shahid, Technician replied 7 months ago

OK, then model number would start like TC-xxxx

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Customer reply replied 7 months ago
tc49dx650c
TV Technician: Shahid, Technician replied 7 months ago

Thank you.

- Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 7 months ago
i have shut down everything 3 times - the other tv / pvr & all wifi works fine
TV Technician: Shahid, Technician replied 7 months ago

OK, make sure to unplug Power Cords of TV and Cable Box from power outlet/ power strip for 10 minutes.

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Customer reply replied 7 months ago
i have done that 3 times
Customer reply replied 7 months ago
unplugged everything
TV Technician: Shahid, Technician replied 7 months ago

OK, it is quite possible TV is set on wrong input source, please press Input button on TV remote and select HDMI input that should bring cable/ PVR picture on TV.

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Customer reply replied 7 months ago
done that many times all i get is a diagram & below that edit changes
TV Technician: Shahid, Technician replied 7 months ago

I'm out of ideas what is causing the issue so will opt out to repost this question for other experts to assist you further.

Thanks

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Customer reply replied 7 months ago
WHAT - i have spent over an hour with you and you can't figure this out - i'm sorry this tv is under 6 months old - every other tv / pvr & wifi works fine - i want answers & i am not paying $35.00 to find it out
Customer reply replied 7 months ago
remember earlier i asked why i should pay $5.00 - well i am sorry i did -glad i didn't end up paying the $35.00 this site is useless - i will NEVER buy one of your products again & will tell all of my friends
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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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euro-pro llc

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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