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Uhf signal as. UN40H5003AF purchased 5/19/16 at Best Buy.

Customer Question
Uhf signal as Technician's...

Uhf signal as

Technician's Assistant: What's the model number of your TV? How old is it?

UN40H5003AF purchased 5/19/16 at Best Buy

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works, I don"t understand what other sources input. Roku etc works fine. 2 tv stations do not come in clearly. PBS channels and channel 6 (3stations) 2,7,9,12 etc all come in fine.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Aproximately a week of so. nothing has far as I know caused problem. Maybe a windstorm. The antenna MOHU Leaf 50. I have tried it in several locations. Everything worked up until the last week.i

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

When I troubleshooted it with MOHU, they thought it might be amplifier , but that is not problem. They think it is in the TV' s tuner, reading signals as analog???

Submitted: 9 months ago.Category: TV
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Answered in 3 minutes by:
9/29/2017
TV Technician: Anthony_Infotech, Technician replied 9 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,267
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 9 months ago

OK I am assuming you receive your TV services via an antenna and you have lost the stations?

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TV Technician: Anthony_Infotech, Technician replied 9 months ago

If so is there any messages on the screen?what does the message say?

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Customer reply replied 9 months ago
via antenna Mohu Leaf 50,no there are no messages . I get all the stations except for 2. the PBS and channel 6. I previousely got all of them until a week or so ago. OK I stifll get them all only the PBS and 6 stations, have static in them not easy to watch. I have retuned many times, still have same problem
TV Technician: Anthony_Infotech, Technician replied 9 months ago

I am afraid that is a reception issue hardly likely to be the tuner if you are only missing those two, have you tried a booster amp?

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Customer reply replied 9 months ago
no, i don't want to switch to live phone call for $26 There is an amplifier on the MOHU. I troubleshooted that and it is not a problem according to MOHU. JUst forget it, I thought this might be an easy fix. I will contact a local technician. thanks for your time. I'd like to be assured I am not being charged for anything. Sharon
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