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I need Samsung TV to adjust the picture width & height to…

Customer Question
I need Samsung TV...

I need Samsung TV to adjust the picture width & height to get the whole picture. I lose about 1 inch on either side & the same at top & bottom. This just happened, & I don't know why.

Technician's Assistant: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?

I'm not sure how old it is, at least 7-10 years. I have the product info if that would help. I have not unplugged it, but I turn it off every night & alot during the day.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The TV menu does work. All the channels have the same problem. I notice it alot when watching ballgames.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I noticed it within the last week or two. I can't remember anything strange happening to it lately.

Submitted: 10 months ago.Category: TV
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Answered in 1 minute by:
9/29/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,488
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 10 months ago

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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