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When I switch to an HD channel and select info or TV guide…

Customer Question
When I switch to an...
When I switch to an HD channel and select info or TV guide grid it is so enlarged it does not fit on screen. Picture is fine. Switch to regular channel and all is normal. Cable provider is Comcast and they said this is not a cable problem. Said this problem is not even addressed in their textbook.
Submitted: 8 months ago.Category: TV
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Answered in 3 minutes by:
9/29/2017
TV Technician: Anthony_Infotech, Technician replied 8 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,096
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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Customer reply replied 8 months ago
Thank you
TV Technician: Anthony_Infotech, Technician replied 8 months ago

Please pick up the box emote and look on the remote for

Zoom

HD Zoom

Format

Aspect

Ratio

The HASH button usually underneath the number 9 on the remote

Try any button like that on the cable remote ,let me know if you have success or not please

Anthony

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Customer reply replied 8 months ago
We have never used theTV remote. We have a wirelesss remote because our cable boxes are in a cabinet.
TV Technician: Anthony_Infotech, Technician replied 8 months ago

I am referring to the cable remote?

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Customer reply replied 8 months ago
Ok sorry about that. Let me try.
TV Technician: Anthony_Infotech, Technician replied 8 months ago

ok

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Customer reply replied 8 months ago
We don't use cable remote either. The remote was supplied to us by the company that installed our TV several years ago is there something on the television controls that we can do this with?
TV Technician: Anthony_Infotech, Technician replied 8 months ago

No its all done from the remote?do you have the remote?

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Customer reply replied 8 months ago
Let me check. Will take a few minutes. OK?
TV Technician: Anthony_Infotech, Technician replied 8 months ago

You need the original cable remote if not you will have to ask the cable company for one

Yes no prob

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Customer reply replied 8 months ago
Got that. Let we put batteries in just one minute
TV Technician: Anthony_Infotech, Technician replied 8 months ago

OK

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Customer reply replied 8 months ago
Ok i'm ready. Will this disconnect my wireless remote but we have been using. I can't do that because our wireless remote signals right through her closed cabinet door
Customer reply replied 8 months ago
I don't want that one disconnected
TV Technician: Anthony_Infotech, Technician replied 8 months ago

All remotes are wireless I really do not know what you mean here maybe the TV remote has been programmed to operate the cable ,no it wont do anything to that

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Customer reply replied 8 months ago
I know they're all wireless and I maybe using the wrong description. Or cable boxes or behind a closed door the remote that we use signals through the closed door to the box. A regular remote will not do that. That's all I'm trying to say but as long as my original remote will not be discontinued I'm fine
Customer reply replied 8 months ago
Correction our cable box
TV Technician: Anthony_Infotech, Technician replied 8 months ago

Its just that the original remote is the only one you can use, it wont affect anything else

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Customer reply replied 8 months ago
I understand. Thank you. I have the original remote the cable company gave us
TV Technician: Anthony_Infotech, Technician replied 8 months ago

Pleas now look for the buttons I mentioned earlier

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Customer reply replied 8 months ago
I see HD zoom
TV Technician: Anthony_Infotech, Technician replied 8 months ago

Yes press that

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Customer reply replied 8 months ago
I did. Nothing happens
TV Technician: Anthony_Infotech, Technician replied 8 months ago

You are sure that remote works?so try changing channel with it now

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Customer reply replied 8 months ago
Well no this remote does not work. Cannot change channels.
Customer reply replied 8 months ago
Are you there, Anthony?
TV Technician: Anthony_Infotech, Technician replied 8 months ago

Yes re-change the batteries first

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Customer reply replied 8 months ago
Ok
Customer reply replied 8 months ago
I change the batteries and nothing works. What other options do I have?
TV Technician: Anthony_Infotech, Technician replied 8 months ago

You will need to get the remote for that box.......remotes control everything there is no options outside of that....its my guess then the hdzoom will work

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TV Technician: Anthony_Infotech, Technician replied 8 months ago

Ring cable company and ask for one

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release a payment to me thank you.
Regards
Anthony

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Customer reply replied 8 months ago
This is the remote that came with my cable box.
Customer reply replied 8 months ago
The television is seven years old and so is this remote even though it's never been used. I don't know if this makes a difference or not.
TV Technician: Anthony_Infotech, Technician replied 8 months ago

Yes I understand but its not working?it should be working the remote controls the cable box only and always will nothing can change that

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TV Technician: Anthony_Infotech, Technician replied 8 months ago

So its either broke or you mentioned it was in a cabinet you HAVE to make sure the remote has good line of sigt to the receiver window on the box

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Customer reply replied 8 months ago
sorry Anthony. The cabinet door with the cable box was closed therefore it would not connect with the remote. The doors open now I could change the channels and everything. I will mail hit the age HD zoom button
TV Technician: Anthony_Infotech, Technician replied 8 months ago

*sight

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Customer reply replied 8 months ago
I did and a message came up normal
TV Technician: Anthony_Infotech, Technician replied 8 months ago

Is it working now?for the picture geometry?

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Customer reply replied 8 months ago
What does that mean. It just flashed in the corner the word normal
TV Technician: Anthony_Infotech, Technician replied 8 months ago

OK you pressed the button right?the box is now changing the picture geometry normal will come up, is it now OK the pic size??

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Customer reply replied 8 months ago
The picture size was always OK. It was just when I press the information for the grade for the TV channels but that writing was so enlarged that would not fit on the screen when it was in the HD mode. The TV channel grid is still enlarged
TV Technician: Anthony_Infotech, Technician replied 8 months ago

You have to CONTINUALLY press this button

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TV Technician: Anthony_Infotech, Technician replied 8 months ago

Its only OFF the screen because the pic is too big

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Customer reply replied 8 months ago
We get the full picture. It's only when we try and to view the TV channel guide. The guide it's self is the part that is in large
Customer reply replied 8 months ago
It's like the Channel guide is super zoomed in. Not the picture
Customer reply replied 8 months ago
If we view NOT on HD the channel grade is all normal
Customer reply replied 8 months ago
Channel grid. Autocorrect is maddening
Customer reply replied 8 months ago
Anthony are you there. Is there anything else we can try
Customer reply replied 8 months ago
The problem is not being resolved. I do not expect to be charged.
Customer reply replied 8 months ago
Is anybody there?
Customer reply replied 8 months ago
Good bye.
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