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Remote doesn't work. changed batteries, even bought new

Customer Question
Remote doesn't work. changed...

Remote doesn't work. changed batteries, even bought new pack. remote feels hot at the bottom when i try to use it

Technician's Assistant: What's the model number of your TV? How old is it?

Model un46f5500af. about 4 yearsvold

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I useva remote from comcast to turn the tv on. i cannot access the samsung hub at all

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

2 days

Submitted: 10 months ago.Category: TV
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Answered in 1 minute by:
9/29/2017
TV Technician: Mike G., Technician replied 10 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,599
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 10 months ago

So the tv is responding to commands like volume or power on/off when you use the comcast remote?

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TV Technician: Mike G., Technician replied 10 months ago

Does the tv currently have picture and sound?

Is the tv responding to commands like volume or power on/off when you use the comcast remote?

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