TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV
This answer was rated:

It's the remote control. 50194312. Can't turn tv off or on

It's the remote control JA: What's...
It's the remote control
JA: What's the model number of your TV? How old is it?
Customer: 50194312
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Can't turn tv off or on have to do it Manuel
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since yesterday
JA: Anything else you want the Expert to know before I connect you?
Customer: It was working fine
Show More
Show Less
Ask Your Own TV Question
Answered in 13 minutes by:
9/29/2017
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,422
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

So the remote does not work at all but the onboard buttons do still work?

Lets try a quick test of the factory remote. Take the tv remote into a dim/dark room, and look at the infrared emitter at the front edge of the remote, as viewed through the DISPLAY (not the viewfinder) of a digital camera. A cell phone cam, web cam, security camera, etc will also work. Each time you press a button on the remote, you should see the emitter at the front light up, flash, or glow slightly. Let me know what you find.

Ask Your Own TV Question
Customer reply replied 1 month ago
Nothing happens
Customer reply replied 1 month ago
Hello are you there? There is nothing when I press the buttons on remote
Customer reply replied 1 month ago
I'm not getting any response not a happy customer at the moment.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

If you have not done so already, please replace the batteries in the remote with a new fresh set. If the problem still continues, then the issue here is a defective remote, which would have to be replaced as they are not repairable. If you can please recheck the model of the tv for me (what you sent is not a valid model) then I can help you to source a suitable replacement.

Ask Your Own TV Question
Customer reply replied 1 month ago
Model No. 50194312
50LF6090
50" LED Smart TV

Thank you, ***** ***** able to test some new batteries?

Ask Your Own TV Question
Customer reply replied 1 month ago
Just tell me a suitable replacement that I can get for remote control please. Thank you

Sure, here is the remote you'd be looking for as a replacement: http://amzn.to/2yLDIZz

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,422
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Nathan and 87 other TV Specialists are ready to help you
Ask your own question now
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,422
26,422 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Tv works fine with power switch but remotely controlling
tv works fine with power switch but remotely controlling power rarely works but every once in a while it will work....nothing blocking IR device … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
I am not able to turn TV on with remote control. Is there
I tried Westing house remote control and Comcast universal remocon … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Looking for a remote control replacement. PDP42V18HA
nothingt is working no matter what I do with the manual buttons I keep getting no aignal … read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
The RCA remote control doesn't work turn the TV on. I have
The RCA remote control doesn't work turn the TV on. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have a new remote control for my tv because I dropped and
I have a new remote control for my tv because I dropped and broke the old. However, when I turn on the Tv I get something called store promo and can not get rid of it. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
How do I order a remote control for my LEDTV series 6
How do I order a remote control for my LEDTV series 6 (6300-6350) … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
The remote control will no longer work unless you are
The remote control will no longer work unless you are directly in front of the TV and within 8' of the TV. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Lost remote control for mt television. 32inch model
the remote was lost when I had new carpet put in last week … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
NSEED TO PURCHASE REMOTE CONTROL FOR PAANASONIC TV MODEL.
NSEED TO PURCHASE REMOTE CONTROL FOR PAANASONIC TV MODEL … read more
Nathan
Nathan
Installer
26,422 satisfied customers
Some of the buttons on the remote control do not work.
some of the buttons on the remote control do not work … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
It's the remote control. 50194312. Can't turn tv off or on
It's the remote control JA: What's the model number of your TV? How old is it? Customer: 50194312 JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Customer: Can't turn tv… read more
Nathan
Nathan
Installer
26,422 satisfied customers
Model lc70le733u cannot power tv. On,with remote control or
Model lc70le733u cannot power tv. On,with remote control or power switch … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Where can I get a Remote Control for the Panasonic
Where can I get a Remote Control for the Panasonic TC-P50ST30 television and what is the part number?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
The remote control is not connecting with the tv. I tried
the remote control is not connecting with the tv. I tried both the one that comes with the tv and the cabel remote that usually works. Had to turn it on from the botton on the tv. the cable remote wil… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
The remote control does not work. It will turn the TV on and
The remote control does not work. It will turn the TV on and off but cannot use any buttons to go to Netflix or any of the other apps … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
How can I get the remote control my tv remote control is
Hi sir how can I get the remote control my tv remote control is broken and my serial # LX20600039. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
I have lost my remote control for my Vizio Smart TV 48 inch
Hi,I have lost my remote control for my Vizio Smart TV 48 inch Model number E480i-B2. Can u help me Buffy Ceragioli … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x