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It's the remote control. 50194312. Can't turn tv off or on…

It's the remote control ...

It's the remote control

Technician's Assistant: What's the model number of your TV? How old is it?

50194312

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Can't turn tv off or on have to do it Manuel

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since yesterday

Technician's Assistant: Anything else you want the Expert to know before I connect you?

It was working fine

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Answered in 13 minutes by:
9/29/2017
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,169
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

So the remote does not work at all but the onboard buttons do still work?

Lets try a quick test of the factory remote. Take the tv remote into a dim/dark room, and look at the infrared emitter at the front edge of the remote, as viewed through the DISPLAY (not the viewfinder) of a digital camera. A cell phone cam, web cam, security camera, etc will also work. Each time you press a button on the remote, you should see the emitter at the front light up, flash, or glow slightly. Let me know what you find.

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Customer reply replied 8 months ago
Nothing happens
Customer reply replied 8 months ago
Hello are you there? There is nothing when I press the buttons on remote
Customer reply replied 8 months ago
I'm not getting any response not a happy customer at the moment.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

If you have not done so already, please replace the batteries in the remote with a new fresh set. If the problem still continues, then the issue here is a defective remote, which would have to be replaced as they are not repairable. If you can please recheck the model of the tv for me (what you sent is not a valid model) then I can help you to source a suitable replacement.

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Customer reply replied 8 months ago
Model No. 50194312
50LF6090
50" LED Smart TV

Thank you, ***** ***** able to test some new batteries?

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Customer reply replied 8 months ago
Just tell me a suitable replacement that I can get for remote control please. Thank you

Sure, here is the remote you'd be looking for as a replacement: http://amzn.to/2yLDIZz

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,169
Experience: Custom home theater installer, authorized dealer top brands.
Verified
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Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,169
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Experience: Custom home theater installer, authorized dealer top brands.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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