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I have a Blue Ray DVD player recorder SC-HTB690. It is

Customer Question
I have a Blue...

I have a Blue Ray DVD player recorder SC-HTB690. It is showing what I have recorded when I press PROG/CHECK , but in Video Menu it shows nothing. Yet it is saying memory may be full. How can I rectify this? I have tried turning it off (powered off at wall) and restarting.

Technician's Assistant: What's the make/model of your device? How old is it?

Panasonic SC-HTB690 approx 2 years old and attached to Panasonic TV model TH-P50G10A

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It happened once about 3 months ago, but I don't remember what I did to fix it. I don't know what else to do.

Submitted: 10 months ago.Category: TV
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Answered in 3 hours by:
9/29/2017
TV Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,537
Experience: Avid TV Technician
Verified

Hi there and welcome

When you powered it off from the wall, how long did you leave it unplugged?

Please let me know

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Customer reply replied 10 months ago
15 minutes
TV Technician: Richard, Technician replied 10 months ago

Thanks

Can you please do the following

While the main unit is on, touch and hold power on the main unit for more than 4 sec. (“RESET” is indicated on the display when this system is reset.) when you see that Turn the unit off, then turn it on again.

Let me know how it then operates please.

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Customer reply replied 10 months ago
When I press and hold on/off button the unit switches off but does not show RESET
TV Technician: Richard, Technician replied 10 months ago

Whaty comes up on the screen when you do this?

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