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My tv want come on. Un46eh53oof. The screen stays dark. It…

Customer Question
My tv want come...

My tv want come on

Technician's Assistant: What's the model number of your TV? How old is it?

Un46eh53oof

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The screen stays dark

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It was coming on and then went blank

Submitted: 10 months ago.Category: TV
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Answered in 2 minutes by:
9/28/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,495
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 10 months ago

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

- Any idea how old is the TV?

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Customer reply replied 10 months ago
Not sure how old bought with my house. Internet is the only source Netflix and hulu
TV Technician: Shahid, Technician replied 10 months ago

OK - Does power indicator light on TV turn On solid or blink when press power button?

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Customer reply replied 10 months ago
It is on solid
Customer reply replied 10 months ago
Blinks when pressed and goes off
TV Technician: Shahid, Technician replied 10 months ago

OK, please try following test and reply back with the result..

Turn On TV and push volume button to get volume display on screen (as you get on normal TV)

- Do you see a dim picture if shine a flashlight closely on the screen at an angle?

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Customer reply replied 10 months ago
Nothing
Customer reply replied 10 months ago
Nothing appears on the screen at all
TV Technician: Shahid, Technician replied 10 months ago

OK, typing info for you, give me couple of minutes please

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TV Technician: Shahid, Technician replied 10 months ago

It seems backlight system failure in TV, it is either power supply board internal failure that provides volts to backlight system OR the backlight LEDs inside screen are defective and causing dark screen, mostly it is backlight LEDs issue which is common with this model. Replacement of power supply board is an easy option that will either fix the issue or confirm it is bad LEDs in screen which is bit serious because screen will take apart for backlight LED strips replacement.

Please click following supplier link to view power board and LED strips info for this model..

http://www.shopjimmy.com/samsung/un46eh5300fxza

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TV Technician: Shahid, Technician replied 10 months ago

If you are not comfortable working on it yourself then you may please use following link to get list of TV repair shops in area which will help to get repair quote...
http://www.tvrepairpros.com/
http://www.tvrepairman.com/
I'm sorry there is no easy or quick fix for this problem and it is definitely hardware failure that needs defective board or backlight LED strips replacement to resolve the issue. I trust my input will help you out to make decision about this TV repair or invest that money on new replacement TV.
If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.

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TV Technician: Shahid, Technician replied 10 months ago

Do you need any further assistance with this question?

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