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M;y closed captions no longer work. Let me check. My inputs…

Customer Question
M;y closed captions no...

M;y closed captions no longer work

Technician's Assistant: What's the model number of your TV? How old is it?

Let me check

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

My inputs are not working properly. It just goes from the HDMI connection to Mirror Imaging. It won't go to TV

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I am not sure how long . Maybe a week or so. Nothing pops up.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No. where will I find the TV model

Submitted: 10 months ago.Category: TV
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Answered in 1 minute by:
9/28/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,484
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 10 months ago

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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