TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Wireless adapter will not connect to router. PN60E6500EFXZA…

Customer Question
Wireless adapter will not...

Wireless adapter will not connect to router

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

PN60E6500EFXZA - updated wireless router - used to connect, but stopped

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu, all features work

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Tough to say - I believe it is related to a Samsung upgrade, but it was intermittent before it just would not connect

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Go for it

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
9/28/2017
TV Technician: Jason Jones, Customer Service replied 7 months ago
Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 18,700
Experience: Several years of troubleshooting.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

What happens when you attempt to connect it to the router?

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own TV Question
Customer reply replied 7 months ago
Does not see any networks
TV Technician: Jason Jones, Customer Service replied 7 months ago

Are you using a built in wireless adapter or one that you plug into the TV?

Ask Your Own TV Question
Customer reply replied 7 months ago
the built in adapter - this worked consistently until a couple of weeks ago
TV Technician: Jason Jones, Customer Service replied 7 months ago

Thank you for the update. Can any other device in your area connect to the wireless network?

Ask Your Own TV Question
Customer reply replied 7 months ago
Tonight, confirmed no issues with my wireless access / router: NetGear WNDR4500 - all other phones, devices connecting no issues, but I did update my firmware
TV Technician: Jason Jones, Customer Service replied 7 months ago

It may be a faulting system. Unplug the power to the TV, wait 1 minute, plug it back in, turn it on, and test it once more. Are you able to see any wireless signals now?

Ask Your Own TV Question
Customer reply replied 7 months ago
have done that 10x, but I'll go there again
TV Technician: Jason Jones, Customer Service replied 7 months ago

Thank you. Have you already tried doing a full factory reset on the TV? If not, please do so and report back.

You can access the reset menu in the system menu.

Ask Your Own TV Question
Customer reply replied 7 months ago
ok, going there, do I need a PIN code?
TV Technician: Jason Jones, Customer Service replied 7 months ago

I don't know if you do or not. Did you set a pin?

Ask Your Own TV Question
Customer reply replied 7 months ago
I saw that in a different menu, what's the next option after System?
TV Technician: Jason Jones, Customer Service replied 7 months ago

Which options do you see?

Ask Your Own TV Question
Customer reply replied 7 months ago
Got the pin off, but I can't figure out how to initiate the reset?
TV Technician: Jason Jones, Customer Service replied 7 months ago

Which options do you have?

Ask Your Own TV Question
Customer reply replied 7 months ago
It was in the support menu, but it did not change anything
Customer reply replied 7 months ago
I've rebooted and reset - no change
Customer reply replied 7 months ago
Nothing?
Was this answer helpful?
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My cooling fan need reset. I am talking about my 46 in tv.
flag pops up says cooling fan stoped workin shuts down … read more
Harry
Harry
1,644 satisfied customers
The pic gets darker the longer it's on, It's a vision55 inch
The pic gets darker the longer it's on JA: What's the brand and model number of your TV? How old is it? Customer: It's a vision55 inch mode e60-c3 JA: Does the TV menu work? Do you have the same probl… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I have picture but no sound. I had sound but then lost it.
HDMI and I connected the red white and yellow cables too. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
We have Samsung tv with smart hub. Can I get Amazon on it.
We have Samsung tv with smart hub. Can I get Amazon on it … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I am using an optical out put and connecting to a converter
I am using an optical out put and connecting to a converter that goes to analog using RCA plugs the sound works fine. The issue is it is a smart Tv so when I use streaming off of Net flicks or a Fire … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
176 satisfied customers
Forgot my password. My Tv. LG, Smart TV, 2 years. This is my
Forgot my password JA: What device or product does this involve? Customer: My Tv JA: What's the brand and model number of your TV? How old is it? Customer: LG, Smart TV, 2 years JA: Does the TV menu w… read more
Harry
Harry
1,644 satisfied customers
Can I connect a sharp tv model Lc-42pd7x to Foxtel IQ3.
can I connect a sharp tv model Lc-42pd7x to Foxtel IQ3 … read more
Harry
Harry
1,644 satisfied customers
I changed to iinet/broadband yesterday. I cannot use
I changed to iinet/broadband yesterday. I cannot use Netflix. Can you help please? … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
106 satisfied customers
I have a 32 inch Hisense TV model 32D12 year of manufacture
I have a 32 inch Hisense TV model 32D12 year of manufacture 2012 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
TV keeps going off after a few minutes. Samsung, Model Code
TV keeps going off after a few minutes. Samsung, Model Code HLS5086WX/XAA, Serial No. B18E3CKL305816Z, Version PB01 … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
Picture flashing on and off. Not sure how old but it's lg
Picture flashing on and off JA: What's the brand and model number of your TV? How old is it? Customer: Not sure how old but it's lg akb73975711 JA: Does the TV menu work? Do you have the same problem … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Black fuzzy line accross screen. Curved screen smart tv.
Black fuzzy line accross screen. Curved screen smart tv … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The screen is smokey or like a film negative. Samsung model
2 nights ago -- While watching MASH it went from a very good picture to a faded out picture … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a new 50" series 6 smart TV. I wish to watch ACORN TV
I have a new 50" series 6 smart TV. I wish to watch ACORN TV but it is not listed on the available apps. Do I have to buy Roku? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I was just typing to you about losing our Bravia connection
I was just typing to you about losing our Bravia connection on our Sony Smart TV. We cannot stream YouTube videos from our devices any longer. … read more
Harry
Harry
1,644 satisfied customers
Am so sorry to bother you, but I have Contour system and I
Am so sorry to bother you, but I have COX Contour system and I have a Samsung UN32J4000. I have pushed some button on the TV remote (yours) and there is a box with the model information that I cannot … read more
stevenl1469
stevenl1469
26 satisfied customers
I HAVE A PROBLE FOR MY 60" SONY LED TV THE SCREEN IS
HI I HAVE A PROBLE FOR MY 60" SONY LED TV THE SCREEN IS SCREACHED CAN I REPLACE IT … read more
Harry
Harry
1,644 satisfied customers
No email. Have Shaprs aquis TV lost remote. how can I turn
No email. Have Shaprs aquis TV lost remote. how can I turn off the CC on tv without remote … read more
Harry
Harry
1,644 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x