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I just noticed I do not have access to you tube anymore

Customer Question
I just noticed...

I just noticed I do not have access to you tube anymore why????? when I bought this tv it came with it

Technician's Assistant: What's the model number of your TV? How old is it?

Hold on please

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

E701i-a3

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I cannot find it at all

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I just need my you tube back

Submitted: 10 months ago.Category: TV
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Answered in 3 minutes by:
9/27/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 10 months ago

I'm afraid there was an upgrade in youtube app made by google so older version app in old models is no longer working/ available in TVs, please check following Vizio article that explains it, your TV model number is ***** among several other models...

https://support.vizio.com/s/article/ka51a0000008RhrAAE/Youtube-no-longer-working?language=en_US

Alternate solution is to connect Roku stick in TV that will work to get youtube streaming along with many more apps on this TV.

I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.

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TV Technician: Shahid, Technician replied 10 months ago

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Shahid, Technician
Category: TV
Satisfied Customers: 13,489
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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