TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a Panasonic TV and the menu screen pops up at random…

Customer Question
I have a Panasonic TV...
I have a Panasonic TV and the menu screen pops up at random times and scrolls through the different components as if someone pressed the input button on the remote (HDMI 1, HDMI 2, so on, and so on). It continues scrolling through the options as if we are using the TV remote to do it. Of course the TV goes to a blank screen while this is happening. I have an LCD TV with a model# ***** The TV is about 4 years old.
Submitted: 10 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
9/27/2017
TV Technician: Joe AV, Technician replied 10 months ago
Joe AV
Joe AV, Technician
Category: TV
Satisfied Customers: 66
Experience: Technical Support Infrastructure and Network engineer
Verified

Hello and Welcome,

My name is ***** ***** I would like to try and help you with this issue. Do you have another remote programed to the TV (cable satellite)?

Ask Your Own TV Question
Customer reply replied 10 months ago
We have a remote from Xfinity.
TV Technician: Joe AV, Technician replied 10 months ago

It seems you requested a phone call but the payment didn't go through. We can continue through chat if you'd like.

Ask Your Own TV Question
Customer reply replied 10 months ago
Chat is fine....
TV Technician: Joe AV, Technician replied 10 months ago

ok. Please allow me a moment to research.

Ask Your Own TV Question
TV Technician: Joe AV, Technician replied 10 months ago

It seems this is a known issue and turning CEC off from the TV menu will resolve the issue.

Try turning CEC off in the TV menu.
CEC is supposed to make using your set up easier to use by automatically switching when sources are turned on. Doesn't work well most of the time.

Using the menu on the tv navigate to Input labels > HDMI control> CEC function and set to "off"

This should fix your issue. Please let me know if you have any other questions and feel free to rate my service at the top of this page as it is very important to us. Thank you.

Ask Your Own TV Question
TV Technician: Joe AV, Technician replied 10 months ago

Just following up to see if this fixed your issue.

Ask Your Own TV Question
Customer reply replied 10 months ago
We tried that. It didn't work. Please refer to the comments of what we already tried.
I listed them in the initial e-mail...
TV Technician: Anthony_Infotech, Technician replied 10 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,385
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello

My name is ***** ***** previous expert Joe has opted out, please just reply back to me below so I know you are on-line, just to add I do know what issues you have with the set thanks

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 10 months ago

Do you need any help with this please?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,385
16,385 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

Anthony_Infotech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I cant get regular network stations! D24 d1 and it will be a
D24 d1 and it will be a year old in December. I just can't figure out how to do it … read more
Anthony_Infotech
Anthony_Infotech
Technician
Vocational, Technical or Trade Scho
16,385 satisfied customers
First the cable went out and then I lost control of my Sharp
First the cable went out and then I lost control of my Sharp tv I cannot get back to cable. What do I do? … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have the same problem that I bought the tv from a hotel
I have the same problem that I bought the tv from a hotel and the av hookups doesnt work … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Our DirectV is not connecting with our Sharp TV. When I turn
Our DirectV is not connecting with our Sharp TV. When I turn the tv on, the red letters come up showing SHARP, then a HDMI box comes up in the upper right hand corner and then the tv screen just goes … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I Have a LED LCD TV MODEL 47LV5500. After my grandchildren
I Have a LED LCD TV MODEL 47LV5500. After my grandchildren played with the controls, now I get a random pop up that covers the bottom 1/4th of the screen that appears to be an ad for LG TVs. it stays … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Panasonic plasma tv won't see my tivo, thought it was the
Panasonic plasma tv won't see my tivo, thought it was the old tivo so bought a new one and it doesn't work either. (tested the roamio on another tv and it works) I have 4 hdmi ports and my apple tv wo… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I'm trying to set up a new cable box to my Sony Bravia TV
I'm trying to set up a new cable box to my Sony Bravia TV with an HDMI connection. It's not working. I was on the phone with the cable company who told me that it appears that a parental lock on my TV… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My Panasonic TV will not let me use HDMI3 port, input only
My Panasonic TV will not let me use HDMI3 port, input only goes between HDMI1 and HDMI2. How can I turn on the HDMI3 port?… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Samsung ln 32d450g1d..Vertical foldover at top of screen. Replaced
Samsung ln 32d450g1d..Vertical foldover at top of screen. Replaced power board which apparently has the vertical parts on it. No change. What would be the next move.? We subscribe under the name of fr… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I just purchased a Roku3 and I have connected it to my sons
I just purchased a Roku3 and I have connected it to my son's Samsung HDMI flat screen TV using a Monster HDMI cable. I currently get sound but no picture. The TV is set up through the menu to HDMI (he… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Hi. My Sony Tv isnt getting a signal. Cable and Wifi are
Hi. My Sony Tv isn't getting a signal. Cable and Wifi are both fine. All I did was turn it on, didn't unplug anything....any idea?… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My new wd60738 mitsubishi screen goes black every once in a
My new wd60738 mitsubishi screen goes black every once in a while. This lasts for about 3 seconds, and then the picuture comes back. It could happen at anytime. Sometimes watching a live show or a mov… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Good morning, we have an LG LCD TV model number 32LH2000-ZA;
Good morning, we have an LG LCD TV model number 32LH2000-ZA; it is stuck in mini-tv mode, surrounded by a blank black screen. Pressed all buttons on remote to restore to 'normal' but nothing happens. … read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
We have an Olevia 37 LCD HDTV; aspect ratio 16 9. Recently
We have an Olevia 37" LCD HDTV; aspect ratio 16:9. Recently the power went out and when it came back on we were unable to get our tv to full screen. Can you help?… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
Help! Quickly before my husband wakes and finds out that I
Help! Quickly before my husband wakes and finds out that I hit the wrong on the remote and the TV screen looks like a snow storm. We have a new 42" Panasonic Class 1080p Plasma HDTV. I was using the r… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
I have a Sony BRAVIA KDL-52W4100 52 in. HDTV LCD TV and the
I have a Sony BRAVIA KDL-52W4100 52 in. HDTV LCD TV and the picture and sound keeps going in and out. What could it be??… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
My sony fwd-50px2 shows Input 2 - RGB and has a totally green
My sony fwd-50px2 shows "Input 2 - RGB" and has a totally green screen. How do I get it off of RGB and back to HD?… read more
Conrad
Conrad
Technician
Vocational, Technical or Trade Scho
946 satisfied customers
Ok.. I have a Samsung SP-S4243 tv, and last night my husband
Ok.. I have a Samsung SP-S4243 tv, and last night my husband pressed something on the remote (he thinks). Now, the tv won't do ANYTHING, it only has a screen that says 'component 1.' I've tried to go … read more
Kelly
Kelly
Owner/Technician
High School or GED
149 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x