Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.
So when you go into an app (netflix, amazon, etc) do you just get a blank screen, or some type of error message?
Okay you mean you are seeing the tv channel still, like a preview box?
My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.
Do you see a PIP button on your LG tv remote? If so, you'll press that to clear it and go back to full screen. Let me know if that works.
If you don't see that, try pressing the BACK or Exit button
Can you arrow over, so you are using the arrow buttons to select the larger streaming window (rather than highlighting the small tv window) then press OK to select it.
That is the arrow over process, you either selected the main screen or highlighted the small one to close it. Glad it is working for you!
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Thank you, ***** ***** a nice day,Nathan
Thank you for clarifying