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I have a sc-71 that has lost audio on all direst tv channels…

Customer Question
I have a sc-71...

I have a sc-71 that has lost audio on all direst tv channels but works fine on netflix and fire wire

Technician's Assistant: What's the exact make and model of your television? And how long has this been happening with the channels?

Visio xvt553sv

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

3 days

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Talked to direst tv tech and he diagnosed it was the pioneer receiver issue

Submitted: 10 months ago.Category: TV
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Answered in 1 minute by:
9/25/2017
TV Technician: Nathan, Installer replied 10 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,340
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me how everything is connected currently? Is the dtv box hooked into the vizio via hdmi, or is it being passed through the pioneer?

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