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I can not restart my tv, 2012, Yes, now design on the

Customer Question
I can not restart...

I can not restart my tv

Technician's Assistant: What's the model number of your TV? How old is it?

2012

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Now design on the screen. please check your network or contact front desk

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Only that

Submitted: 10 months ago.Category: TV
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Answered in 5 minutes by:
9/25/2017
TV Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,537
Experience: Avid TV Technician
Verified

Hi there and welcome

Do you mean your TV will not start at all?

Please let me know

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TV Technician: Richard, Technician replied 10 months ago

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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TV Technician: Richard, Technician replied 10 months ago

Are you at a hotel?

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Customer reply replied 10 months ago
No
TV Technician: Richard, Technician replied 10 months ago

What is the make and model of the TV?

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Customer reply replied 10 months ago
Samsung
TV Technician: Richard, Technician replied 10 months ago

and the model? It is on the back off it

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Customer reply replied 10 months ago
Model HG55NC890
TV Technician: Richard, Technician replied 10 months ago

What is the TV connecting to for a signal? Cable Box? Satelite?

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Customer reply replied 10 months ago
Satélite
TV Technician: Richard, Technician replied 10 months ago

ok, press the input / source button on the remote.

Does it change screens then?

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Customer reply replied 10 months ago
it does not work for me!
TV Technician: Richard, Technician replied 10 months ago

No response at all? Nothing changes?

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Customer reply replied 10 months ago
Nothing changes
TV Technician: Richard, Technician replied 10 months ago

Can you get to settings on the TV?

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TV Technician: Richard, Technician replied 10 months ago

Ok, look for the option to reset the TV, tell me when you have located it please.

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Customer reply replied 10 months ago
my problem is that I do not speak English!
TV Technician: Richard, Technician replied 10 months ago

look for the option to reset the TV, tell me when you have located it please.

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Customer reply replied 10 months ago
I tried resetting and could not finish. that is why he has on the screen that he contacts the desk!
TV Technician: Richard, Technician replied 10 months ago

Thanks

It is the internal mainboard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 10 months ago
I can not do anything. why the warranty is over!!
TV Technician: Richard, Technician replied 10 months ago

Thanks, ***** ***** tell me your Zip code and I can locate a repair center close to you

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TV Technician: Jack, Technician replied 10 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi, I`m Jack and i see that you requested a professional

Are you in a hotel right now ?

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TV Technician: Richard, Technician replied 10 months ago

Hi there

We already went through that question at the start, no need to repeat.

Let me know the answer to my last question please

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TV Technician: Richard, Technician replied 10 months ago

Thanks

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Customer reply replied 10 months ago
My zip code 19124
TV Technician: Richard, Technician replied 10 months ago

Thank you

If you wish to get an offer on a repair you can use my link below to use a company

http://tinyurl.com/ybuc9p2m

In order to guage if you feel the repair is worth it to you

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TV Technician: Richard, Technician replied 10 months ago

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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