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My Sony Bravia has 2 lines in the middle of the screen which…

Customer Question
My Sony Bravia has...

My Sony Bravia has 2 green lines in the middle of the screen which start at the bottom of the screen ad do extend 2/3 up the screen

Technician's Assistant: What's the model number of your TV? How old is it?

KDL - 32XBR4. Age: 8 to 10 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

KDL-32XBR4. Age 8 to 10 years. Great TV

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Several months. Connected to COMCAST. Other 2 Sonys have no problem

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Hello?

Technician's Assistant: Hi. How can I help?

I know nothing else

Submitted: 10 months ago.Category: TV
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Answered in 1 minute by:
9/25/2017
TV Technician: Mike G., Technician replied 10 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,608
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 10 months ago

What have you tried so far? any reset?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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