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My lg shuts off when watching .Sometimes when turned back on…

Customer Question
My lg shuts...

My lg shuts off when watching .Sometimes when turned back on no picture audio works. The satellite receiver has been replaced it does not go off.If off for hours sometimes works for 5 minutes. 60" hd

Technician's Assistant: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?

Unplugged left off for seconds to reset receiver. been happened for a week so the receiver was replaced

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works when tv is working. yes when firestick is used goes off

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A week just started happening

Submitted: 10 months ago.Category: TV
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Answered in 1 minute by:
9/25/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,484
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 10 months ago

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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Customer reply replied 10 months ago
60pa6550 model# ***** tv receiver,dvd player,firestick
Customer reply replied 10 months ago
no im dune with this unsatisfied refund please
TV Technician: Shahid, Technician replied 10 months ago

OK, contact customer service at given link
http://ww2.justanswer.com/help

Thanks

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