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Got a message retrieveing data on the screen of my 60".

Customer Question
Got a message retrieveing...

Got a message retrieveing data on the screen of my 60". After 15 minutes it was still there and I could not change channel. Shut off tv and now will not turn on again.

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

Model E601i-A3. Not problem until today.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can not get it to turn back on by remote or by pressing the button on the side

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

No issue until now. Watching a NFL game then switched to the local news

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Not that I can think of

Submitted: 11 months ago.Category: TV
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Answered in 1 minute by:
9/24/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,508
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

- Does power indicator on TV turn On solid or blink when press power button?

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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Customer reply replied 11 months ago
After unplugging it and plugging it back in it now works.
TV Technician: Shahid, Technician replied 11 months ago

Sounds good, have nice time~

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