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My hisense tv has a blue screen and wont change modes. 40H3E…

Customer Question
My hisense tv has...

My hisense tv has a blue screen and wont change modes

Technician's Assistant: What's the model number of your TV? How old is it?

40H3E i dont know how old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The menu comes up but it will not let me change modes I do not have the remote but usually use the dishnetwork remote and the input comes up but will not let me change inputs

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just now all was working fine until i tried to change to dvd mode to watch a movie and now i just have a blue screen with a box that says please run channel auto check which i have done several times but nothing changes

Technician's Assistant: Anything else you want the Expert to know before I connect you?

The dish network is working on all other tvs so I know its just with this tv and im sure it is just a wrong button pushed but I have been trying to fix it for hours now

Submitted: 10 months ago.Category: TV
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Answered in 5 minutes by:
9/24/2017
TV Technician: Mike G., Technician replied 10 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,606
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 10 months ago

Do you have the original Hisense remote that came with the tv?

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