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My tv is turning on but has no picture or sound i have a…

Customer Question
My tv is turning...

My tv is turning on but has no picture or sound i have a philips 50 in 4k tv

Technician's Assistant: Can you guesstimate how old your Philips is? And just to clarify, what's the exact model?

I dont know how old the tv is but the model number is *****

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No tv menu and i cant access any of the inputs

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just bought the television

Submitted: 10 months ago.Category: TV
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Answered in 19 minutes by:
9/24/2017
TV Technician: Louie, Technician replied 10 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, have you tried unplugging (again) the TV for an extended period of time?

...and then plugging back in but into a different outlet?

Does the LED indicator light changes color when turned on?

...or is there a blinking LED light?

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
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Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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