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I keep getting Simplex try again. 3-4 years old. Everything…

Customer Question
I keep getting Simplex...

I keep getting Simplex try again

Technician's Assistant: What's the model number of your TV? How old is it?

3-4 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Everything works on the tv

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This became an issue 2-3 months ago after a thunder storm knocked our power off for just a few minutes

Submitted: 10 months ago.Category: TV
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Answered in 3 hours by:
9/24/2017
TV Technician: Pete, Electronic Engineer replied 10 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,586
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 10 months ago

Unplug all HDMI connections and let me know if the message goes away.

Then connect each device one by one and see if the message re-appears again.

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Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,586
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Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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