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Black screen sound no picture. UN75F6300AF ITS 3YRS OLD.

Customer Question
Black screen sound no...

Black screen sound no picture

Technician's Assistant: What's the model number of your TV? How old is it?

UN75F6300AF ITS 3YRS OLD

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Maybe only 2yrs old.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing it just lost pic and it flashes the button when you turn it on now a few times

Technician's Assistant: Anything else you want the Expert to know before I connect you?

We just got frustrated with the issue and got a replacement for awhile but this was a brand new few thousand dollar tv. This isncrqzy

Submitted: 10 months ago.Category: TV
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Answered in 32 minutes by:
9/24/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,484
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 10 months ago

I'm sorry you're having trouble with it, I need more info to troubleshoot the problem.

- Do you see a dim picture if shine a flashlight closely on the screen at an angle?

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TV Technician: Shahid, Technician replied 10 months ago

OK, so you get dim/ faint image inside screen when shine flashlight, correct?

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Customer reply replied 10 months ago
its not dim i dont even beed to use a flash light if i use the remote and hit a few buttons i can see the menu flash quickly. Then goes black again.
TV Technician: Shahid, Technician replied 10 months ago

Thanks for detailed reply that helped a lot.

- Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 10 months ago
I worked fir a cable company of course i dint havre cable or anything on the tv
TV Technician: Shahid, Technician replied 10 months ago

OK, so currently no video source is connected to TV.

Please press Source button on TV remote, do you get input source list on TV screen?

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TV Technician: Shahid, Technician replied 10 months ago

Please reply back with the result

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