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We need some help with our tv. Are you available. Where

Customer Question
We need some help...

We need some help with our tv. Are you available

Technician's Assistant: What's the model number of your TV? How old is it?

Where would I find that

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Th-50px60u

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has snow on screen and it's not connecting to cable box

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Menu is working

Submitted: 8 months ago.Category: TV
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Answered in 1 minute by:
9/24/2017
TV Technician: Jack, Technician replied 8 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,147
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

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Customer reply replied 8 months ago
Hello
TV Technician: Jack, Technician replied 8 months ago

Hi

Do you have the tv`s own remote control ?

Note that myself I do not send those $26 phone offers that you will receive , they are automated by the website and I`m not available for it at this time but another expert might be if you`d rather do this on the phone .
Otherwise you can just decline if you don`t want it .

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Customer reply replied 8 months ago
Can you assist me online to help? Can't get a picture on tv
Customer reply replied 8 months ago
I have two remotes. One tv and one cable
TV Technician: Jack, Technician replied 8 months ago

Yes that is what i`m doing right now

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TV Technician: Jack, Technician replied 8 months ago

Sounds like you are simply on the wrong input

Look on the tv`s remote for the INPUT button then press it repeatedly to go through the various inputs until you get to your cable/satellite box or select that input from the input list once opened if you know which one it is , typically HDMI 1 for example.

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Customer reply replied 8 months ago
I can't find input button on remote
TV Technician: Jack, Technician replied 8 months ago

Give me a minute please but are you looking at teh TV or cable remote here ??

I said TV

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TV Technician: Jack, Technician replied 8 months ago

Its called TV/VIDEO on your remote and sits at the top left

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TV Technician: Jack, Technician replied 8 months ago

If that answers your questions for now then PLEASE DO TAKE THE TIME TO RATE (stars above and submit), it does not cost you anything more and does not close this post ,
Also you can come back at any time without additional charges if you have further questions or need help and it gets this independent tech. paid for his time helping you .

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Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,147
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Experience: 40 years experience as audio,video repair and installation tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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